Summary
Overview
Work History
Education
Skills
Languages
volunteering local sports clubs
Timeline
CustomerServiceRepresentative
Mairead Lek-O'Connell

Mairead Lek-O'Connell

Amsterdam,NH

Summary

Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.. Adept at leading cross-functional teams to achieve organizational objectives Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

EU Program Manager

ACN Europe
01.2013 - Current
  • Overall accountability for system changes and implementation of enhancements in tools and reporting. Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Focal point for all incoming escalations relating to system data, comparing results, monitoring trends, analyzing the data and checking measurement tools.
  • Ability to facilitate meetings , generate meeting minutes/action items, research and document business requirements when needed as well as identify risks that impact global or european initiatives.
  • Activity participating in system testing and/or coordinating within team when necessary- (UAT- User Acceptance testing).
  • Coordinated operational activities to ensure seamless execution of business initiatives and projects including system migrations, country launches, and change management program's.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Involved in implementing a new reporting system, using software Tableau providing the business with real-time visibility into key operational metrics.

Supply Chain Coordinator

ACN Europe
01.2009 - 01.2013
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Monthly reconciliation billing and invoicing
  • Ensure accuracy of orders and shipping documents/starter kits to all EU countries.
  • Coordinate allocation of product for inventory to keep warehouse capacity at optimal levels
  • Completed frequent inventory counts and resolved discrepancies.

Assistant Bakery Manager

G Free Ltd
02.2007 - 09.2007
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for Gluten Free bakery products.
  • Assisted in the development of new bakery items, resulting in expanded product offerings and increased sales.

Property Renovation

Self Employed
08.2006 - 01.2007
  • Sold restaurant business and purchased two residential development properties.
  • Managed every stage of the renovation of both properties by streamlining project timelines by efficiently coordinating tasks with team members and subcontractors.

Thatches Restaurant- Owner

Self-employed
09.2002 - 08.2006

Involved in every aspect of owning and running a successful small business- from staffing, to menu planning to inventory and also hands on day to day operational duties

Education

Bachelor of Arts - Bachelor of Arts in Hotel And Catering Management

Galway-Mayo Institute of Technology
Ireland
08.1997

Skills

  • Business requirements and testing
  • Software skills: Tableau, Business Objects, execute SQL queries
  • Cross-functional Team Leadership
  • Operations Management
  • Team building and training

Languages

English
Native or Bilingual
Dutch
Limited Working

volunteering local sports clubs

Volunteering allows me  to connect with my local community, make new friends, and develop  new skills. My son is heavily  involved in the selection teams in  the local Tennis and football  Cubs . This spurred  me on  to  give something back and help with the growth and success of the sports club. I assist in organizing tournaments ,managing facilities, and administrative tasks (usually english translations).

Timeline

EU Program Manager

ACN Europe
01.2013 - Current

Supply Chain Coordinator

ACN Europe
01.2009 - 01.2013

Assistant Bakery Manager

G Free Ltd
02.2007 - 09.2007

Property Renovation

Self Employed
08.2006 - 01.2007

Thatches Restaurant- Owner

Self-employed
09.2002 - 08.2006

Bachelor of Arts - Bachelor of Arts in Hotel And Catering Management

Galway-Mayo Institute of Technology
Mairead Lek-O'Connell