Photography
MaiLan Tran
Hillegom
Summary
Strong leader and problem-solver, detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Furthermore, introducing lean manufacturing to increase productivity. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Offers excellent communication and organizational skills. High energy driven, positive, structured, social and goal oriented. Next to that, solution oriented, pragmatic, hardworking, determined, dedicated, inventive and a “can do” attitude that works well with colleagues and peers throughout the organization.
Last but not least, foster an inclusive work environment and empower people to be their authentic selves.
Overview
25
25
years of professional experience
Work History
Team Manager IT Operations Monitoring
IT Operations Air France KLM
Schiphol-Rijk
2022.01 - Current
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Incorporate with Business and ITOperations for the transformation in new way of Monitoring and Logging by implementing new services and AI.
- Developed and maintained relationships with customers and suppliers through account development.
- Identified issues, analyzed information and provided solutions to problems.
- Developed detailed plans based on broad guidance and direction.
- Participate in team projects, demonstrating an ability to work collaboratively and effectively, Diversity and Inclusion
Project Manager
IT Operations Monitoring Air France KLM
02.2020 - 12.2021
- Identified plans and resources required to meet project goals and objectives during the Covid time.
- Managed phased out legacy projects .
- Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Developed and initiated projects, managed costs, and monitored performance.
- Modified and directed project plans to meet organizational needs.
Cargo Commercial Digital Support
KLM Cargo
10.2019 - 02.2020
- Identified issues, analyzed information and provided solutions to problems.
- Set up the incident process for the Cargo Commercial Digital Program (AFKL Cargowebsite, Quote & Book and Track & Trace), that covers 24/7, by doing a research in the needs of the customer, customer service, sales and area managers. Investigated the processes through document and workflow analysis, made interviews with stakeholders, created some workshops.
- Analyze the reported incidents for the 3 products, AFKLCargo website, Quote & Book and Track & Trace. The incidents translate in solutions.
- Write requirements
- Write test cases for test automation engineers.
- Deliver support for API
- Arrange the communication plan in case of system disruptions or maintenance release and publish the information to internal and external customers.
Functional Application Manager
KLM Cargo
09.2012 - 10.2019
- Responsible for maintainining the business applications such as Webpearl (cargo reservation booking system), Webaria, Neutral Awb, Unique Voice Portal, Ordering Mask, AFLS Booking Front End (BFE).
- Support users Worldwide in the booking reservation application and related business processes. Validate the requirements if these were according to Business needs.
- Organized the Change Advisory Board meeting with business to prioritize the fix of incidents, the required improvements.
- Organized testing sessions with business and our vendor TCS, tested the changes if according to the requirements.
- Keep track of the budgets
- Worked in Cargobus Project (2012-2017), a Global initiative that steers the renewal of AFKLMP Cargo main IT transactional systems for Commercial. After years of using distinct legacy systems for commercial, Airfrance and KLM experienced lifecycle issues and cannot properly support Cargo ambition, therefor both companies choose to be aligned, improve jointly and go for Digital.
- In 2013, from September to December I was working abroad (Prague), providing support in AF-KLM systems and provide training to Bluelink people.
Flight Revenue Analyst
KLM Cargo
08.2006 - 09.2012
- Contact for sales managers, has a coordinated role for existing or new customers for requests of guaranteed capacity within a certain period or season.
- Monitoring the customer allotments performances with the tool Scape (System Customer Allotment Performances).
- Organize together with the manager and Airfrance colleagues the semi-annual Seasonal Customer Allotment Round (SCAR).
- The Revenue Management department supervise the income for every shipment that is accepted within the AF-KL Network
- My goal was being creative in a certain strategy to maximize the contribution of the shipment in the total AF-KL network and to optimize
- Profiling the flights: determine the saleable capacity and the free sale bookings for the customer and setting the price conditions for accepting of the bookings.
- Evaluating the booking requests: accepting, rejecting or proposing alternatives.
Customer Service Representative
KLM Cargo
03.1999 - 07.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
MBA - Masters Marketing Economics And Business Admin
Vrije Universiteit Amsterdam
Amsterdam05.2018
High School Diploma -
HVA
Amsterdam05.2011
High School Diploma -
WTS World Travel School
Amsterdam05.1999
Skills
- Continuous Improvement Projects
- Operational Efficiency
- Strategic Vision
- Recruitment Support
- Employee Coaching and Mentoring
- Business Analysis
- Agility Drills
- Process Improvement Initiatives
- Project Management
- Performance Monitoring and Evaluation
- Team Leadership
Interests
Paintings
Art
Singing
Languages
Dutch, English, Cantonese
Native language
Interests
Photography is the art and practice of capturing and creating images using light. This is the experiment I like to work in the past with my camera, however with the phone works perfectly. It's a powerful means of storytelling and expression, encompassing both artistic and documentary aspects.
Timeline
Team Manager IT Operations Monitoring
IT Operations Air France KLM
2022.01 - Current
Project Manager
IT Operations Monitoring Air France KLM
02.2020 - 12.2021
Cargo Commercial Digital Support
KLM Cargo
10.2019 - 02.2020
Functional Application Manager
KLM Cargo
09.2012 - 10.2019
Flight Revenue Analyst
KLM Cargo
08.2006 - 09.2012
Customer Service Representative
KLM Cargo
03.1999 - 07.2006
MBA - Masters Marketing Economics And Business Admin
Vrije Universiteit Amsterdam
High School Diploma -
HVA
High School Diploma -
WTS World Travel School
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