Mahtab Beiki
Rotterdam
Summary
I am a dedicated IT support professional with strong administrative and organizational skills, experienced in managing and resolving technical issues across diverse environments in Kuala Lumpur and Tehran. I excel in optimizing IT processes, improving system efficiency, and supporting overall organizational success.
Overview
5
5
years of professional experience
Work History
IT Support Engineer
Hexosys Sdn Bhd
02.2020 - 01.2022
- Microsoft 365 Administration : Managed and optimized Microsoft 365 for improved performance, security, and user access.
- Hardware & Software Support : Installed, configured, and troubleshot hardware, software, and operating systems (Windows, Mac, Linux) to resolve technical issues promptly.
- Documentation : Maintained detailed logs of IT changes and support tickets for efficient troubleshooting and knowledge sharing.
- Procurement & Vendor Relations : Managed IT procurement, including vendor interactions, to maintain a well-stocked and up-to-date IT inventory.
- Networking : Supported network setup and maintenance, ensuring secure and stable connectivity for all users.
- CRM & Attendance Systems : Administered CRM (Odoo) and attendance systems to support business operations.
- Project Support : Assisted in various IT-related projects, including data training and system upgrades, contributing to the overall IT strategy.
- Onboarding New Employees : Facilitated onboarding by setting up accounts, configuring workstations, and providing initial training to ensure smooth integration of new hires.
NOC Support Engineer
Sepanta
07.2018 - 04.2019
- Network Performance Monitoring : Monitored and analyzed network bandwidth to ensure optimal performance, particularly for VIP customers and swiftly resolved connectivity issues to maintain seamless network operations.
- Collaboration & Configuration : Collaborated with network engineers to configure and maintain network monitoring tools, load balancing, and core network infrastructure.
- Technical Support & Troubleshooting : Delivered top-tier technical support, resolving complex issues across multiple platforms and systems with speed and precision.
- Documentation & Knowledge Sharing : Documented support tickets and contributed to the knowledge base.
- Enhanced the efficiency of future troubleshooting efforts by sharing insights and solutions.
IT Support Specialist
HNG
05.2017 - 06.2018
Customer Service Representative
PTE
05.2017 - 06.2018
Education
Bachelor of Science - Computer Networks Engineering
University of Applied Science And Technology
Tehran, Iran02.2019
Skills
- Customer Service
- Administrative Support
- Inventory Management
- CRM Management
- Technical Troubleshooting
- Documentation
- Vendor Relations
- Server Management
- Microsoft 365 Administration
- NAS Management
- Network Troubleshooting
- Remote Desktop Support
Websites
Languages
Persian
Native language
English
Advanced
C1
Dutch
Beginner
A1
Timeline
IT Support Engineer
Hexosys Sdn Bhd
02.2020 - 01.2022
NOC Support Engineer
Sepanta
07.2018 - 04.2019
IT Support Specialist
HNG
05.2017 - 06.2018
Customer Service Representative
PTE
05.2017 - 06.2018
Bachelor of Science - Computer Networks Engineering
University of Applied Science And Technology
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