Jiu-jitsu Black Belt
Mahmoud Kamal
Best
Summary
Experienced logistics professional with a strong background in supply chain management and team leadership. Proven ability to optimize warehouse operations, enhance customer satisfaction, and drive process improvements. Skilled in effective communication, collaboration across departments, and adept at problem-solving to ensure efficient logistics operations. Committed to delivering high standards of service, utilizing data analysis for informed decision-making, and maintaining a focus on continuous improvement in a dynamic environment.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Senior Export Sales Specialist
Saint-Gobain Glass Egypt
09.2022 - 03.2024
- Identified new business opportunities and engaged international customers through effective communication and outreach, developing and executing sales strategies to meet customer needs.
- Monitored payment processes to ensure timely collection and positive cash flow, utilizing advanced data analysis tools for insightful sales reporting and strategic decision-making.
- Collaborated with operations and finance teams for seamless production, dispatch, and financial operations, ensuring projects were completed on time and within budget.
- Improved customer satisfaction through proactive problem-solving, efficient complaint resolution, and developing strong client relationships via consistent communication and attentive service.
Senior Customer Service Specialist
Saint-Gobain Glass Egypt
11.2012 - 09.2022
- Monitored shipment statuses, managed export documentation, and participated in Sales and Operations Planning (S&OP) meetings to ensure efficient dispatch processes.
- Mentored customer service representatives, developed and implemented customer service surveys, and introduced a follow-up system to enhance overall customer experience and satisfaction.
- Managed claims, liaised with freight forwarding agents, and oversaw the importation process to ensure compliance and timely delivery.
- Responded to customer inquiries, processed orders, and collaborated with cross-functional teams to develop strategies for improving customer service operations.
Warehouse Coordinator
Saint-Gobain Glass Egypt
06.2010 - 11.2012
- Led a team of forklift operators and material handlers for efficient order fulfillment and timely shipments, ensuring smooth supply chain operations.
- Implemented process improvements in picking, packing, and loading procedures, utilizing lean principles to enhance warehouse efficiency and eliminate waste.
- Conducted regular stock audits, managed warehouse space effectively, and developed safety protocols to minimize workplace accidents.
- Coordinated seamless communication between departments and worked with logistics companies to facilitate cost-effective product shipping.
Education
MBA - Logistics And Supply Chain Management
ESLSCA University
France 04.2001 -
BBA - Management Information Systems
Suez Higher Institute
Egypt 04.2001 -
Skills
Logistics and Supply Chain Management
Leadership and Team Management
Communication and Collaboration
Customer Service and Satisfaction
Process Improvement and Problem-Solving
Data Analysis
Warehouse Management Systems
Administrative and Financial Skills
Interests
Chess
Traveling
Software
SAP
Oracle
ERP
Microsoft office suite
Timeline
Senior Export Sales Specialist
Saint-Gobain Glass Egypt
09.2022 - 03.2024
Senior Customer Service Specialist
Saint-Gobain Glass Egypt
11.2012 - 09.2022
Warehouse Coordinator
Saint-Gobain Glass Egypt
06.2010 - 11.2012
MBA - Logistics And Supply Chain Management
ESLSCA University
04.2001 -
BBA - Management Information Systems
Suez Higher Institute
04.2001 -
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