Mahmoud Al-Hindawi
Amman ,DR
Summary
Collaboration Engineer with more than 3 years of experience in technical support engineering for Cisco collaboration products, and holding a CCIE certificate
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Collaboration Engineer
AMM-MS
10.2023 - Current
Installation and configuration of Cisco voice gateways as part of an IP telephony system.
provide support in Voice Gateway/ CUBE Experience with legacy E1 integrations, Cisco CallManager Express (CME) and Cisco Unified Survivable Remote Site Telephony(SRST)
Escalation Engineer
Cisco KRK-UCS
04.2023 - 10.2023
Provide assistance to the team members and engage in cases involving Cisco Expressway, IM&P, and Jabber.
Collaboration Engineer
AMM-EV
01.2021 - 04.2023
worked as a senior team member of the EV team and handled the VCS/ Expressway, webex room devices, TMS/TMSXE and CWMS.
I was responsible for training some of my team members to improve their knowledge and guide them on the correct path in the technical and handling sections.
reviewed the team's cases to provide them with assistance if needed.
installation and configuration of Cisco Unified Communications products including Unified Communications Manager, Unity, Presence, Expressway, AD and Cisco Meeting Server in part of building the Team lab.
Electrical Engineer
Jordan National Petroleum CO.
06.2019 - 03.2020
Operation and maintenance of different generators and engines on the site
Education
Bachelor of Science - Electrical Engineering
Hijjawi Faculty For Engineering Technology
Irbid-Jordan08.2018
Skills
Experience with implementation, configuration, and troubleshooting of Cisco Unified Collaboration applications
Ability to manage and coordinate multiple projects
Excellent communication and documentation skills
Cisco Unified Communications Manager (CUCM)
Cisco Unified Communications IM & presence (IM&P)
Cisco Unity Connection (CUC)
Cisco IM and Presence (Jabber)
Cisco Unified Contact Center Express (UCCX)
Expressway (VCS)/Collaboration Edge (MRA)
Cisco Unified Computing System (UCS)
Cisco Meeting Server - Large Capacity Clusters (CMS)
Video/ Webex Meeting Rooms and Endpoints
Exchange Integrations for Meeting Room Bookings (TMS/ TMSXE)
Voice Gateway/ CUBE Experience with legacy E1 integrations
Cisco Webex Meeting Server (CWMS)
Collaboration Security (handling certificates/ encryption/ authentication)
Certification
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP collaboration)
Cisco Certified Internetwork Expert (CCIE Collaboration)
Timeline
Senior Collaboration Engineer
AMM-MS
10.2023 - Current
Escalation Engineer
Cisco KRK-UCS
04.2023 - 10.2023
Collaboration Engineer
AMM-EV
01.2021 - 04.2023
Electrical Engineer
Jordan National Petroleum CO.
06.2019 - 03.2020
Bachelor of Science - Electrical Engineering
Hijjawi Faculty For Engineering Technology
Similar Profiles
Manzur AsadovManzur Asadov
Owner at AMM Construction LLCOwner at AMM Construction LLC
Johnson Falade O.Johnson Falade O.
IT Support Engineer at TES-AMMIT Support Engineer at TES-AMM
Nakul SinghNakul Singh
Workshop Manager at AMM Engineering Works Ltd.Workshop Manager at AMM Engineering Works Ltd.