Excellent
Mahmoud Ahmad
Customer Service Expert
Gouda,Zuid-Holland
Summary
Dynamic leader and innovator with a proven track record at tahlillak.com, achieving over 10,000 successful operations through strategic planning and problem-solving. Excelled in roles from Founder & CEO to Chemistry Research Assistant, demonstrating exceptional team leadership and analytical thinking. Skilled in Microsoft Office and fostering customer relationships, Driving growth and efficiency in challenging environments.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Founder & CEO
Tahlillak.com
Basaksehir, Istanbul
09.2019 - Current
- Established and managed a home healthcare platform designed to assist foreign residents in Turkey.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved over 10,000 successful operations within the platform.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established a successful business by identifying market needs and developing innovative solutions.
- Implemented efficient operational processes to optimize productivity and resource allocation.
R&D Chemist
ATS Advanced Technical Solutions
Basaksehir, Istanbul
07.2015 - 08.2019
- Led the chemistry department to design innovative solutions tailored to client challenges.
- Assisted with method development and validation in various matrices.
- Maintained detailed records of experimental procedures and results, facilitating efficient data retrieval and cross-referencing.
- Streamlined laboratory processes for improved data collection and analysis, leading to more accurate results.
- Planned and conducted 22 research experiments.
Lead IV Pharmacy Technician
Children Cancer Hospital 57357
Cairo, Cairo
08.2007 - 05.2015
- Assisted in managing controlled substance inventory, preventing loss or misuse of these high-risk medications.
- Collaborated with pharmacists to develop standardized protocols for common IV preparations, improving consistency across the department.
- Streamlined the workflow in the IV room by organizing workstations and standardizing processes.
- Monitored temperature and humidity controls within the cleanroom, ensuring compliance with regulatory requirements for sterile compounding areas.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume pharmacy environment.
Medical Representative (Part Time)
GlaxoSmithKline Pharmaceuticals
Cairo
03.2011 - 02.2012
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Medical Representative
Acdima International Trading AIT
Cairo, Cairo
07.2006 - 07.2007
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Managed territory efficiently, effectively prioritizing visits to key healthcare providers and facilities.
Education
Bachelor of Science - Biology
Al Azhar University, Faculty of Science
Cairo, Egypt 09.2001 - 05.2005
Skills
Problem-Solving and Decision-Making
Active Listening and Effective Communication
Customer Service Excellence
Strategic Planning and Goal Setting
Marketing and Customer Relationship Management (CRM)
Multitasking and Adaptability
Microsoft Office Suite (Excel, Word, PowerPoint) Proficiency
Creative and Analytical Thinking
Health Communication Expertise
Flexibility and Dependability Under Pressure
Friendly and Customer-Oriented Attitude
Knowledge of Chemical Handling Standards
Biology and Healthcare Background
Self-Motivation and Initiative
Additional Information
I am new comer to Netherlands, I have W- document.
Software
Timeline
Founder & CEO
Tahlillak.com
09.2019 - Current
R&D Chemist
ATS Advanced Technical Solutions
07.2015 - 08.2019
Medical Representative (Part Time)
GlaxoSmithKline Pharmaceuticals
03.2011 - 02.2012
Lead IV Pharmacy Technician
Children Cancer Hospital 57357
08.2007 - 05.2015
Medical Representative
Acdima International Trading AIT
07.2006 - 07.2007
Bachelor of Science - Biology
Al Azhar University, Faculty of Science
09.2001 - 05.2005