Ma Elizabeth Manalo
The Hague
Summary
Dynamic Restaurant Manager with a proven track record at Kimso, excelling in team management and inventory control. Enhanced customer engagement through proactive feedback implementation, resulting in improved service quality. Skilled in optimizing labor costs and fostering a positive work environment, driving operational efficiency and team cohesion.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Kimso
04.2022 - 06.2025
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Restaurant Manager
Saigon Caphe
03.2021 - 04.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Outbound Sales Representative
Expedia
02.2019 - 02.2021
- Exceeded personal sales goals by leveraging persuasive communication skills and product knowledge expertise.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
Customer Service Representative
Lyft
01.2015 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Business Accountancy
University of Mindanao
Philippine, Netherlands03-2011
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Kimso
04.2022 - 06.2025
Restaurant Manager
Saigon Caphe
03.2021 - 04.2022
Outbound Sales Representative
Expedia
02.2019 - 02.2021
Customer Service Representative
Lyft
01.2015 - 01.2019
Bachelor of Science - Business Accountancy
University of Mindanao
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