Summary
Overview
Work History
Education
Skills
Timeline
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Madara Smeltere

Troubleshooter
Stramproy,LI

Summary

Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments. Strong analytical skills, troubleshooting abilities, and effective communication. Reliable and flexible, ensuring seamless operations and effective solutions.


Overview

6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages

Work History

Troubleshooter

DHL Supply Chain
10.2024 - Current
  • Implemented best practices in problem-solving methodologies.
  • Generated reports .
  • Looked outside known experience to find solutions and produce results.
  • Analyzed and understood situation to develop action plan.
  • Enhanced team productivity by streamlining workflow processes.
  • Analyzed data to predict potential issues, proactively addressing them before escalation.
  • Collaborated with team members to share best practices and improve overall service quality.
  • Supported new hires during their onboarding process by sharing insights from personal experiences.
  • Researched and extracted data to complete tasks.
  • Maintained accurate documentation for all received goods, ensuring proper tracking throughout the supply chain process.

Warehouse Operator

DP World
02.2024 - 10.2024
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked with handheld scanner
  • Received on site training for EPT
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.

Warehouse Operator

Lidl Online International Logistics B.V
08.2023 - 11.2023
  • Oversaw picking, stocking and receiving procedures.
  • Worked fast to meet assigned daily picking quotas.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Operated manual and electric pallet jacks to move merchandise.
  • Followed orders precisely for correct items, sizes and quantities.
  • Used a hand scanner to pick items and replenish shelves
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.

Digitization specialist

AS Unifiedpost
01.2020 - 01.2023
  • Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
  • Followed all company policies and procedures to deliver quality work.
  • Collected, arranged, and input information into database system.
  • Completed time-sensitive data entry requests.
  • Followed data entry protocols, rules and regulations.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Assisted in developing strategic plan that aligned with long-term company goals.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained digital and physical files for projects, business records and customer accounts.

Education

Commerce And Entrepreneurship

Riga Tourism And Creative Industries Technical School
Riga, Latvia
09.2016 - 06.2020

Skills

Data management

Teamwork

Problem-solving abilities

Multitasking

Adaptability and flexibility

Task prioritization

Microsoft Office Suite and related tools

Timeline

Troubleshooter

DHL Supply Chain
10.2024 - Current

Warehouse Operator

DP World
02.2024 - 10.2024

Warehouse Operator

Lidl Online International Logistics B.V
08.2023 - 11.2023

Digitization specialist

AS Unifiedpost
01.2020 - 01.2023

Commerce And Entrepreneurship

Riga Tourism And Creative Industries Technical School
09.2016 - 06.2020

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Madara SmeltereTroubleshooter