Madara Smeltere
Troubleshooter
Stramproy,LI
Summary
Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments. Strong analytical skills, troubleshooting abilities, and effective communication. Reliable and flexible, ensuring seamless operations and effective solutions.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Troubleshooter
DHL Supply Chain
10.2024 - Current
- Implemented best practices in problem-solving methodologies.
- Generated reports .
- Looked outside known experience to find solutions and produce results.
- Analyzed and understood situation to develop action plan.
- Enhanced team productivity by streamlining workflow processes.
- Analyzed data to predict potential issues, proactively addressing them before escalation.
- Collaborated with team members to share best practices and improve overall service quality.
- Supported new hires during their onboarding process by sharing insights from personal experiences.
- Researched and extracted data to complete tasks.
- Maintained accurate documentation for all received goods, ensuring proper tracking throughout the supply chain process.
Warehouse Operator
DP World
02.2024 - 10.2024
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked with handheld scanner
- Received on site training for EPT
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
Warehouse Operator
Lidl Online International Logistics B.V
08.2023 - 11.2023
- Oversaw picking, stocking and receiving procedures.
- Worked fast to meet assigned daily picking quotas.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Operated manual and electric pallet jacks to move merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Used a hand scanner to pick items and replenish shelves
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
Digitization specialist
AS Unifiedpost
01.2020 - 01.2023
- Demonstrated proficiency in using Microsoft Office Suite applications to create documents, spreadsheets, presentations – ultimately enhancing the quality of work output.
- Followed all company policies and procedures to deliver quality work.
- Collected, arranged, and input information into database system.
- Completed time-sensitive data entry requests.
- Followed data entry protocols, rules and regulations.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained digital and physical files for projects, business records and customer accounts.
Education
Commerce And Entrepreneurship
Riga Tourism And Creative Industries Technical School
Riga, Latvia 09.2016 - 06.2020
Skills
Data management
Teamwork
Problem-solving abilities
Multitasking
Adaptability and flexibility
Task prioritization
Microsoft Office Suite and related tools
Timeline
Troubleshooter
DHL Supply Chain
10.2024 - Current
Warehouse Operator
DP World
02.2024 - 10.2024
Warehouse Operator
Lidl Online International Logistics B.V
08.2023 - 11.2023
Digitization specialist
AS Unifiedpost
01.2020 - 01.2023
Commerce And Entrepreneurship
Riga Tourism And Creative Industries Technical School
09.2016 - 06.2020