Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maarit Taling

Programme Support Officer
Almere Poort,FL

Summary

Dynamic professional with a proven track record at the University of Amsterdam, adept in operational support and showcasing exceptional organizational skills. Excelled in enhancing student satisfaction through efficient education and exam scheduling, and played a key role in organizing memorable graduation ceremonies. Demonstrates adaptability and a strong ability to build professional networks, ensuring seamless event coordination and customer service excellence.

Overview

16
16
years of professional experience

Work History

Programme Support Officer

University of Amsterdam
Amsterdam, North Holland
05.2022 - Current

Developed and distributed information materials for students and staff.

  • Advised students on education-related matters, including registration and graduation.
  • Maintained comprehensive education, examination, and student administration records.
  • Tracked study progress results and handled the administrative aspects of study materials and degree awards.
  • Prepared and provided data and reports to management on request, focusing on scheduling and study progress results.
  • Drafted reports for management, addressing various administrative and operational aspects.
  • Addressed and resolved complex questions from students.
  • Ensured students received timely and accurate exam results.
  • Worked out exemption regulations and other academic policies.
  • Actively participated in the social committee, organizing events for staff members of the executive programs department.
  • Successfully managed the education and exam scheduling for multiple courses, ensuring minimal disruptions and high student satisfaction.
  • Played a pivotal role in organizing well-received graduation ceremonies and staff events, enhancing the community spirit within the department.
  • Worked 4 months as an programme manager to ensure that the programme was running succesfully.

Events and Training Assistant

INREV
Amsterdam, North Holland
10.2016 - 04.2017
  • Assisted in the administration and logistics of events, courses, and webinars.
  • Developed a good understanding and knowledge of venues, carried out site checks independently.
  • Administered registrations independently, off-site and on-site.
  • Built relationships with delegates and assisted them in the registration process.
  • Liaised with the finance team to ensure smooth payment processes and timely collection of dues.
  • Prepared delegates' materials (name badges, lists, conference folders), set up conference calls, and monitored the event and training inbox.

Events Coordinator

EAIE
Amsterdam, North Holland
03.2010 - 03.2013
  • Contributed to the logistical arrangements for the EAIE Annual Conference (approx. 4,000 attendees).
  • Coordinated event materials with suppliers, managed hotel arrangements with PCO, and developed signage plans.
  • Coordinated student assistants before, during, and after the conference.
  • Coordinated with venues on a wide range of logistical arrangements.
  • Supported the preparation of various aspects of the conference program and built the session room schedule.
  • Communicated with conference speakers, chairpersons, and organizers.
  • Updated and maintained databases containing all content information, collected session/workshop materials, and assisted in handling proposals and coordinating evaluations.
  • Trained and supervised event staff to complete tasks on time.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Coordinated travel and accommodations for event attendees.
  • Oversaw event registration process by collecting and tracking attendee information.

Travel Agent Consultant

Hex Travel
Amsterdam, North Holland
10.2008 - 09.2009
  • Handled reservation requests via phone and email, made hotel reservations, and created full packages for individual travelers and small groups.
  • Managed invoicing and other administrative responsibilities.
  • Built and maintained good relationships with hotels and other service suppliers, as well as with travel agency clients from Finland and Scandinavian countries.

Education

Bachelor's Degree - Tourism And Hospitality Management

Jyväskylä University of Applied Sciences
Jyväskylä, Finland
04.2001 -

Skills

Operational Support

Business Processes

Customer Service

Work Planning and Prioritization

Travel Arrangements

Professional Networking

Office Administration

Meeting Coordination

Excellent Communication

Adaptability and Flexibility

Organizational Skills

Team building

Timeline

Programme Support Officer

University of Amsterdam
05.2022 - Current

Events and Training Assistant

INREV
10.2016 - 04.2017

Events Coordinator

EAIE
03.2010 - 03.2013

Travel Agent Consultant

Hex Travel
10.2008 - 09.2009

Bachelor's Degree - Tourism And Hospitality Management

Jyväskylä University of Applied Sciences
04.2001 -
Maarit TalingProgramme Support Officer