M. Atlas Kotan
Badhoevedorp
Summary
Customer-focused professional with experience in bar, café and restaurant operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
8
8
years of professional experience
Work History
Floor Manager
Ali Ocakbasi
Amsterdam
05.2024 - 11.2024
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Reviewed employee time sheets for accuracy and submitted payroll information on a weekly basis.
Managing Bartender
Snob Bar
Amsterdam
01.2024 - 05.2024
- Worked effectively in team environments to make the workplace more productive.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supervised daily operations including scheduling shifts, assigning duties.
- Recruited and trained new employees to meet job requirements.
Restaurant Waiter
Heck's Café
Amsterdam
04.2023 - 12.2023
- Assisted guests with making food and beverage selections.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Head Barista
Zeynel Cilli
Ankara, Turkey
03.2019 - 03.2022
- Memorized official and off-menu coffee and tea preparations.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Trained new baristas on proper preparation techniques for various coffee drinks.
Barista
Jon Joker Café
Eskisehir, Turkey
02.2017 - 02.2019
- Prepared and served hot or cold beverages.
- Checked brewing equipment for proper functionality.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
Education
Bachelor of Arts - Sociology
Anadolu University
TurkeyBachelor of Arts - History
Hacettepe University
TurkeySkills
- Inventory management
- Employee training
- Customer service
- Mixology techniques
- Shift scheduling
- Conflict resolution
Languages
Turkish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Floor Manager
Ali Ocakbasi
05.2024 - 11.2024
Managing Bartender
Snob Bar
01.2024 - 05.2024
Restaurant Waiter
Heck's Café
04.2023 - 12.2023
Head Barista
Zeynel Cilli
03.2019 - 03.2022
Barista
Jon Joker Café
02.2017 - 02.2019
Bachelor of Arts - Sociology
Anadolu University
Bachelor of Arts - History
Hacettepe University
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