Sam Clark
Dudley ,West midlands
Summary
I am a diligent and proactive professional with strong organisational skills and a knack for problem-solving,. I am capable of managing multiple priorities. I have the proven ability to coordinate with various departments, demonstrating excellent communication skills, negotiation as well as good customer service abilities.
Being able to create a fantastic customer experience by demonstrating great customer service means everything to me. I also possess a good telephone manner
Overview
3
3
years of post-secondary education
14
14
years of professional experience
Work history
Order expeditor
Rubix Uk (EDF contract)
Oldbury
2025.06 - Current
- Worked closely with the logistics team for timely dispatch of orders.
- Monitored stationery supply levels, reordering stock as needed to support enhanced team productivity and performance.
- Liaised with suppliers over invoice queries, fostering stronger relationships.
- Expedited overdue purchase orders, improving relationships with key suppliers.
- Handled delivery orders efficiently; met tight deadlines without compromising quality.
Customer support advisor
Norton Insurance
Birmingham
2024.10 - 2025.04
- Negotiated motor insurance contract renewals, securing ongoing commitment for existing customers.
- Reviewed new insurance products from insurers to determine suitability for client needs.
- Communicated closely with underwriters for seamless management of car insurance policies and related claims.
- Coordinated with insurers for renewals, ensuring uninterrupted coverage for clients.
- Reviewed clients' financial circumstances for accurate motor insurance recommendations.
Billing customer service representative
EE
Birmingham
2020.11 - 2023.09
- Ensured customer satisfaction by resolving billing queries efficiently.
- Negotiated debt repayment plans, resulting in reduced losses from bad debt.
- Addressed customer discrepancies in billing/invoicing
- Handled customer complaints professionally, fostering trust and loyalty.
Customer service advisor
Citysprint
Leamington Spa
2019.06 - 2020.01
- Coordinated with other departments to resolve any booking-related issues swiftly.
- Managed delegate bookings, ensuring optimal attendance at each conference.
- Coordinated logistics for seamless transport of goods and personnel.
Customer operations representative
Severn Trent Water
Coventry
2012.12 - 2019.05
- Navigated multiple systems concurrently to retrieve relevant data quickly thus enhancing promptness in resolving customer issues.
- Handled customer complaints professionally, ensuring prompt resolution.
- Followed work orders accurately for customer satisfaction.
Education
GCSEs -
OCR
Coventry 1997.09 - 1999.07
NVQ Level 4 - Business Administration
Nuneaton Training Centre
2009.01 - 2010.06
Skills
- Order processing
- Order management
- Logistics coordination
- Import/export processes
- Purchase order reading
- Customer Service
- Phone order handling
- Communication skills
Affiliations
- GYMING
- RESTAURANTS
- HIKING
- INTERNATIONAL TRAVEL
- HISTORY
References
References available upon request.
Timeline
Order expeditor
Rubix Uk (EDF contract)
2025.06 - Current
Customer support advisor
Norton Insurance
2024.10 - 2025.04
Billing customer service representative
EE
2020.11 - 2023.09
Customer service advisor
Citysprint
2019.06 - 2020.01
Customer operations representative
Severn Trent Water
2012.12 - 2019.05
NVQ Level 4 - Business Administration
Nuneaton Training Centre
2009.01 - 2010.06
GCSEs -
OCR
1997.09 - 1999.07