Summary

Overview

Work History

Education

Skills

Personal Information

References

Hobbies and Interests

Languages

Timeline

Lyanne Vieira De Amorim Araujo

Amsterdam

Summary

Able to work efficiently and carefully ,hard worker and organized, responsible and honest, friendly and cheerful, very flexible and excellent service spirit.

Enterprising Customer Sales Representative with 8 years of experience. Successful at selling products to wide range of customers while negotiating favorable prices. Committed to long-term client and vendor relationships.

Overview

years of professional experience

Work History

Customer Sales Advisor

Royal Coster Diamonds

01.2023 - Current

Provided exceptional customer service by understanding client needs and offering tailored solutions.
Maximized revenue growth through consistent upselling of additional products or services when appropriate.
Contributed to a positive company image by consistently delivering professional, courteous service during all customer interactions.

Front Office

The Alfred Hotel & The Iron Horse Hotel

02.2022 - 11.2022

Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
Maintained clean reception area to promote positive, professional environment for clients.
Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Customer Service Representative

Swatch

02.2021 - 11.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Leader

The Butcher Amsterdam

04.2018 - 04.2020

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

All-round employee

Tours & Tickets

01.2016 - 12.2018

Sales Associate - Cashier - Guide
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

Partner Support Coordinator

Booking.com

01.2015 - 08.2016

As a partner support coordinator, I had to support our hotel teams worldwide by processing current registrations and helping them advance to open features
We consider it a variety of on-the-spot checks to be conducted so that attention is paid to details in this role
We also worked to optimize the process to ensure we can continue to improve existing numbers
Main Responsibilities:
Providing support to new partners in the drawing-up process
Make sure the website has Accurate information about hotels and photos of newly registered hotels
Providing training About how to use booking.com extranet and rates and availability of the system
Active contact housing in the different statuses of the sign-up
Checking and verifying the suitability and features of Booking.com

Allround employee

New Yorker

01.2011 - 01.2013

Job description: Seller / Cashier
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.

All-round Employee

Albert Heijn

01.2010 - 01.2011

Job description: Bread Department / Boxing / Warehouse
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.

Bartender

Brazil Music Bar

06.2009 - 07.2009

Job description: Cashier/ Waitress
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Sales Associate

New Look

01.2007 - 06.2007

Job description: Seller / Cashier
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Managed returns, exchanges and refunds in accordance with store policy.

Education

Havo -

N.O.V.A. College

Amsterdam, Netherlands

06.2009

High School Diploma -

Denes High School

United Kingdom

2007