Lukui WANG

Leadership and Collaboration

• Directed high-impact projects, serving as a key decision-maker for complex technical challenges
• Mentored and coached team members, fostering career growth and technical expertise
• Collaborated with global stakeholders to ensure alignment on critical issues and solutions
• Directed the bug team, refining reporting processes, and ensuring regional alignment

Process Optimization

• Streamlined provider onboarding and offboarding processes, enhancing efficiency and transparency (reduced th)
• Developed comprehensive knowledge base articles to standardize processes and improve support quality

Technical Expertise

• Spearheaded API certification for connectivity providers (like PMS, Channel managers etc), ensuring robust implementations through rigorous testing
• Delivered live API presentations and demonstrations to the support team, acting as the primary liaison between product and support teams
• Played a key role in resolving escalated technical issues, bridging communication across multilingual teams

Partner Engagement

• Participated in partner implementation solution workshops and technical webinars, gaining an in-depth understanding of provider systems and offering tailored integration suggestions
• Provided innovative consultation to partners, ensuring smooth API integration and alignment with business requirements
• Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.

APIs Testing and Certification Automation

• Defined and executed internal API test scenarios, creating reports for internal stakeholders
• Designed functional and E2E test scenarios based on business models and technical requirements
• Developed Postman scripts to automate functional and E2E test result verification

Onboarding Process Optimization (Lean Six Sigma)

• Analyzed and optimized the onboarding process using data-driven methods and BPMN
• Automated online verification processes and measured efficiency improvements
• Managed connectivity integrations with Salesforce and coordinated stakeholder meetings

Focus Provider Support (English, French, Mandarin)

• Monitored API errors and proposed solutions to reduce error rates
• Presented improvements in provider meetings and advised on new API implementation

Daily Support

• Acted as the first-line technical support for connectivity issues
• Tested new products, managed end-to-end provider integrations, and analyzed API errors

• Delivered custom web solutions for high-profile clients using Drupal, defining project scopes and technical requirements

• Data-analysis driven website ergonomic optimization by improving « User interface » (the creation of a functionality in order to simplify users workload)
• Evaluating the results of changes with collecting, analyzing data by doing user tests