Websites
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Lukas William Van Deventer

Lukas William Van Deventer

Service Desk Analyst
Rotterdam

Summary

Experienced customer service professional with over four years of experience in customer contact. I am passionate about applying my skills within an organization. My focus is on resolving complex customer issues with a personal approach, always aiming to exceed customer satisfaction. Simultaneously, I am continually seeking self-development and enriching my knowledge in CRM programmes.

In my career, I have advanced to the role of service desk analyst, where I primarily handle customer inquiries related to iBabs as a SaaS development. As a multilingual professional, I add a unique personal signature to my customer approach, enabling me to communicate effectively and connect with a diverse clientele. My goal is to further develop my skills and make a valuable contribution within a professional team, where growth and development are central.

Overview

9
9
years of professional experience
4
4

Certifications

5
5

Languages

Work History

Service Desk Analyst

Euronext
Capelle aan den IJssel, Zuid-Holland
05.2025 - Current
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

Customer Service Specialist

NuTheorie
Rijswijk, Zuid-Holland
02.2024 - 04.2025
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Financial Advisor

ABN AMRO
Breda, Noord-Brabant
09.2022 - 05.2023
  • Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.

Customer Service Specialist

T-Mobile
Capelle Aan Den IJssel, Zuid-Holland
09.2020 - 09.2022
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Documented customer correspondence in CRM to track requests, problems and solutions.

Waiter

Hotel New York
Rotterdam, Zuid-Holland
03.2016 - 03.2018
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Education

MBO4 - Supervisor Travel & Hospitality

DaVinci College, Dordrecht
  • Completed coursework in Hotel Beatriz, Toledo, Castilla-La Mancha, Spain as a receptionist

MBO4 - Photography & Video Editing

Grafisch Lyceum, Rotterdam

Skills

  • Certified Financial Planner
  • Microsoft PowerPoint, LinkedIn Evaluation Badge
  • Understanding Tax Law
  • Mutual Funds Understanding
  • Microsoft Excel
  • Verbal and Written Communication
  • Analytical Thinking
  • Salesforce
  • Microsoft Dynamics
  • Marketing & Sales
  • CRM Software

Certification

  • WFT Basis, EIFD
  • Digital Marketing, Google
  • HTML, SoloLearn
  • CSS, SoloLearn

Languages

Dutch
Proficient
C2
English
Proficient
C2
Spanish
Advanced
C1
French
Upper Intermediate
B2
Swedish
Elementary
A2

Timeline

Service Desk Analyst - Euronext
05.2025 - Current
Customer Service Specialist - NuTheorie
02.2024 - 04.2025
Financial Advisor - ABN AMRO
09.2022 - 05.2023
Customer Service Specialist - T-Mobile
09.2020 - 09.2022
Waiter - Hotel New York
03.2016 - 03.2018
DaVinci College - MBO4, Supervisor Travel & Hospitality
Grafisch Lyceum - MBO4, Photography & Video Editing
Lukas William Van DeventerService Desk Analyst