Luis Antonio Cevallos Cruz
Costumer Service
Hellevoetsluis
Summary
Motivated and detail-oriented professional with experience in customer service, logistics, and aviation services. Strong interpersonal skills, ability to adapt to new environments, and eager to grow professionally in the Dutch labor market.
Overview
11
11
years of professional experience
2034
2034
years of post-secondary education
Work History
Customer Service Agent & Coach
Cygnific
12.2021 - Current
- Company Overview: Air France – KLM – Delta Airlines
- Provide customer support for individual, group, and travel agency reservations across Air France, KLM, and Delta Airlines
- Handle booking inquiries, modifications, and customer concerns with professionalism and accuracy
- Since 2023: Promoted to Coach – supporting new hires during onboarding and training
- Guide trainees through their first month, preparing them to work independently and confidently in the role
- Air France – KLM – Delta Airlines
Order Picker
Carrière
11.2020 - 12.2021
- Product quality control and order picking
- Loading trucks and vans with online orders
Manager
Get Fit Clothing Company
12.2018 - 03.2020
- Supervised employees and managed clothing production machines
- Controlled inventory and coordinated shipping logistics
Service Employee
Jorge Chávez International Airport
08.2017 - 12.2018
- Company Overview: Lima
- Assisted passengers during check-in at boarding gates
- Monitored baggage and in-flight meals
- Lima
Service Employee
Oltursa Bus Company
02.2018 - 09.2018
- Checked in passengers and ensured safety on board
Call Center Agent
Atento
10.2015 - 05.2017
- Customer service and complaint handling
Call Center Agent
Contact Solutions SA
10.2014 - 07.2015
- First-line customer support and fault resolution
Education
Taal Compleet -
Dutch Language School
Cetpro Columbia - undefined
Commercial Aviation & Technology
01.2014 - 01.2017
Primary School - undefined
Institución Educativa Perú Suiza 2081
01.2001 - 01.2007
High School - undefined
Institución Educativa Perú Suiza 2081
01.2008 - 01.2012
Skills
Customer service
Call control
Decision-making
Information verification
Personal Information
- Place of Birth: Piura, Peru
- Date of Birth: 07/20/96
- Nationality: Peruvian Dutch
Timeline
Customer Service Agent & Coach
Cygnific
12.2021 - Current
Order Picker
Carrière
11.2020 - 12.2021
Manager
Get Fit Clothing Company
12.2018 - 03.2020
Service Employee
Oltursa Bus Company
02.2018 - 09.2018
Service Employee
Jorge Chávez International Airport
08.2017 - 12.2018
Call Center Agent
Atento
10.2015 - 05.2017
Call Center Agent
Contact Solutions SA
10.2014 - 07.2015
Cetpro Columbia - undefined
Commercial Aviation & Technology
01.2014 - 01.2017
High School - undefined
Institución Educativa Perú Suiza 2081
01.2008 - 01.2012
Primary School - undefined
Institución Educativa Perú Suiza 2081
01.2001 - 01.2007
Taal Compleet -
Dutch Language School
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