Luis Castillo Santos
Biddinghuizen
Summary
Dynamic professional with a strong background in customer service at Frame Offices, excelling in organization and time management. Proven ability to resolve customer issues effectively while maintaining confidentiality. Skilled in data entry and adept at building lasting relationships, ensuring a positive experience for clients and encouraging repeat business.
Overview
2
2
years of professional experience
Work History
Receptionist
Frame Offices
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Sales Associate
Intertoys
11.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Secondary Vocational Education - International Management Assistant
Zadkine
Rotterdam, Netherlands06-2026
High School Diploma -
Almere College
Dronten, Netherlands06-2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Greeting and seating clients
- Data inputting
- Mail handling
like to read, travel, and listen to music
like to read books for fun, because it gives me peace and some me time, and it gives me an escape form reality. I also like to travel when i can, i would love to visit every country. And i just love listening to music
Languages
English
Native or Bilingual
Spanish
Professional Working
Dutch
Native or Bilingual
Timeline
Receptionist
Frame Offices
09.2024 - Current
Sales Associate
Intertoys
11.2022 - 06.2024
Secondary Vocational Education - International Management Assistant
Zadkine
High School Diploma -
Almere College
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