Ludwig Sambo
Amsterdam
Summary
Experienced and knowledgeable hospitality professional with over 15 years in the industry, known for being a gifted motivator and leader. Adept at managing service teams and committed to delivering exceptional guest service. Seeking a position where I can leverage my extensive skills, training, and successful track record to further enhance operational excellence and guest satisfaction in the hospitality field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Operations Manager
Moxy & Residence Inn
Houthavens
05.2023
- Recruited and Developed a Full F&B Team
- Successfully recruited a completely new F&B team, transitioning from temporary staff to permanent employees.
- Enhanced overall quality and productivity within the F&B Department.
- Payroll Optimization
- Decreased F&B payroll expenses by an average of €15,000 monthly by reducing reliance on outsourced staffing.
- Revenue and Service Improvement
- Improved quality of service in the bar, leading to increased revenue and higher customer satisfaction.
- Achieved a positive increase in bar revenue and covers.
- Cost Control Implementation
- Developed and implemented Standard Operating Procedures (SOPs) to control F&B costs.
- Reduced food and beverage costs from 40% to an average of 29% monthly.
- Staff Training and Coaching
- Provided continuous coaching and training for new staff members, leading to an overachieved F&B revenue of +€30,000 in the first quarter of 2024.
Hotel Operations Manager
Westcord Art Hotel Amsterdam
08.2021 - 05.2023
- Created and implemented new onboarding program for new hires resulting in more effective and productive team members
- Improved F&B And FO SOP manuals, leading to an increase in productivity.
- Reorganizing Hotel Operations after Re-opening hotel, including hiring and training of new team members.
- Responsible for the daily operations of the F&B, FO and Reservations department
- Replace General Manager in absence.
C&E Operations Manager
Hilton Royal Parc Soestduinen
10.2020 - 08.2021
- Running of the restaurant & banqueting operations prior and after to the lockdown restrictions
- Manager on Duty task such as supporting FO and Housekeeping operations
- Training and coaching of F&B trainees and employees in their development process.
- Developed together with the F&B Manager a new concept for the terrace.
- Coordinating the operation of the terrace concept developed by the F&B manager and myself.
C&E Operations Assistant Manager
Doubletree by Hilton Tower of London
12.2019 - 09.2020
- Improved conference and events standard procedures leading to an increase in our overall satisfaction
- Applied previous restaurant manager knowledge to set new standards for our dinner events.
- Assist manager withplanning, organization and payroll
- Based on research, plannedand implemented training programs that would prepare employees for the next step of their career paths.
Restaurant Manager
Hilton Royal Parc Soestduinen
01.2019 - 11.2019
- Proper management of labor hours by reducing costs and continuously training of team memberon their effectiveness
- Introduced a new food and wine menu card increasing the revenue by more than 30%
- Responsible for the training, coaching and hiring of team members
- Demonstrated ability to increase banquetsales and buildrapport with clientele; recognized for ability to communicate to team members and guests in a professional andtimely manner.
- Re-organized and structured the evening shifts resulting in a more productive and a positive working atmosphere
- In charge of the F&Bdepartment in absenceof F&B manager.
Assistant F&B Outlet Manager
Waldorf Astoria Amsterdam
06.2018 - 01.2019
- Re-organized the breakfast outlet including Staffing, Training and Coaching of the team
- Increased of the monthly breakfast guest satisfaction as result of a better and structured staff-training program.
- Scheduling and planning for the F&B department
Food & Beverage Supervisor
Hilton Hotel Rotterdam
05.2017 - 01.2018
- Implemented buddy program for every intern of the F&B department, to ensure proper training and guidance during their internship period.
- Implemented staff and guest satisfaction program to increase the overall breakfast experience of the hotel.
- Strengthened the coaching and training sessions whiting the F&B department, insuring better qualified and confident employees on the floor.
Education
One year dance educator degree -
Artez Institute of the Arts
01.2017
International Hospitality Management - Bachelor of Business Administration -
Stenden University the Netherlands
01.2010
Exchange program degree in Lodge Management -
Stenden University South Africa
Skills
- Food and Beverage Management
- Guest Relations Management
- Reservation Management
- Emergency Preparedness
- Staff Training and Development
- Sales and Marketing
- Hotel operations
- Teamwork and Leadership
- Hotel Management
- Problem-solving abilities
- Work Planning and Prioritization
- Decision-Making
Websites
Certification
- HCCP Certification
- Certified trainer and coach (Hilton University)
- Social Responsibility certificate (SVH)
- Leermeester
Specialawards
- Outstanding Leader of the quarter Award Doubletree by Hilton Tower of London 2020
- Supervisor of the year 2018 Waldorf Astoria Amsterdam
- Best newcomer of 2017 Hilton Rotterdam
- Supervisor of the year 2015 Curacao Marriott
- Star of the hospitality industry certificate from the Curacao Hospitality & Tourism Association 2015
- OEX Champion of the 4th quarter 2017 Hilton Rotterdam for the increasing of breakfast and staff satisfaction
Hobbies and Interests
- Cooking
- Music
- Movies
- Travelling
- Dancing
- Fitness
- Cultural activities
- Baking
Languages
Papiamento
First Language
English
Proficient (C2)
C2
Dutch
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Beginner (A1)
A1
Accomplishments
- Outstanding Leader of the quarter Award Doubletree by Hilton Tower of London 2020
- Supervisor of the year 2018 Waldorf Astoria Amsterdam
- Best newcomer of 2017 Hilton Rotterdam
- Supervisor of the year 2015 Curacao Marriott
- Star of the hospitality industry certificate from the Curacao Hospitality & Tourism Association 2015
- OEX Champion of the 4th quarter 2017 Hilton Rotterdam for the increasing of breakfast and staff satisfaction
Timeline
Hotel Operations Manager
Moxy & Residence Inn
05.2023
Hotel Operations Manager
Westcord Art Hotel Amsterdam
08.2021 - 05.2023
C&E Operations Manager
Hilton Royal Parc Soestduinen
10.2020 - 08.2021
C&E Operations Assistant Manager
Doubletree by Hilton Tower of London
12.2019 - 09.2020
Restaurant Manager
Hilton Royal Parc Soestduinen
01.2019 - 11.2019
Assistant F&B Outlet Manager
Waldorf Astoria Amsterdam
06.2018 - 01.2019
Food & Beverage Supervisor
Hilton Hotel Rotterdam
05.2017 - 01.2018
One year dance educator degree -
Artez Institute of the Arts
International Hospitality Management - Bachelor of Business Administration -
Stenden University the Netherlands
Exchange program degree in Lodge Management -
Stenden University South Africa
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