Lucy Nganga
Quality Control Laboratory Technician II
Uithoorn
Summary
Detail-oriented and process-driven professional with experience in planning, implementing, and monitoring inventory and warehouse operations strategies to maximise efficiency and productivity. Adept in overseeing stock inventories, processing orders. Remarkable efficiency in collaborating with multiple teams to determine best vendors and distributors, identify vulnerabilities and close operational gaps. Proven success in assuring the quality of goods, identifying any issues and resolving them, reporting the warehousing activities, analyzing and assessing potential risks and resolving them, coaching new employees when required, and ensuring the timeliness of shipping of products. Articulate communicator with exceptional interpersonal and problem solving skills; foster and fortify robust relationships with staff and key stakeholders to drive positive change. In addition, QC Sample Data Management, LIMS support, sample management, material management of the Laboratories, Incoming Goods sample management and laboratory equipment lifecycle management.
Overview
5
5
years of professional experience
Work History
QC Laboratory Technician II
KITE PHARMA B.V, A Gilead Company
Hoofddorp
04.2022 - 10.2022
- Responsible for the receipt of samples and EM plates
- Implementing effective distribution of QC samples to QC labs
- Executing shipping of samples off site for testing
- Responsible inventory management of lab supplies and materials
- Performing administrative tasks on LIMS
- Ensuring compliance of protocols, GXP and safety regulations.
Pharmaceutical Warehouse Operator
KIADIS PHARMA B.V, A Sanofi Company
01.2022 - 04.2022
- Responsible for coordination and execution of all activities related to the receipt, picking, stock keeping
- Responsible SAP related transactions of all GMP and non-GMP materials at the warehouse
- Cross collaborated with key stakeholders for availability and accurate control of stock levels
- Performed cycle counts and daily distribution to the various departments
- Responsible for the disposal of Biohazard waste
- Assisted with SAP implementation and change control activities.
Logistics Support Operator -Technical & Quality
WACKER BIOTECH B.V
Amsterdam
05.2021 - 11.2021
- Production)
- Responsible for the transportation and cleaning activities of equipment and materials used in production processes performed by the Production support; Upstream / Downstream processing and Filling & Finishing
- Responsible for Inventory Management and Logistics activities in the facility
- Responsible for the general cleaning and disinfection of materials (GMP and non-GMP)
- Implemented effective transportation of processed equipment and materials throughout the facility
- Ensured safety regulations were followed according to GMP regulations
- Performed general administrative tasks on the ERP system
- Achieved company goals by completion and reviewing of related documentation.
Warehouse Employee, Order Picker / Packer
RICHEMONT SERVICES B.V
11.2020 - 03.2021
- Provided support to the warehouse and eCommerce departments at our Amsterdam location for the Christmas Period due to the high volumes
- Timely processing of stock transfers into and out of our Europe Platform in SAP for sales networks
- Work closely with the export specialist for all export shipments processed from our platform in SAP
- Received new packages and delivered them to carriers for outgoing shipments as per existing schedules
- Handled stock within prescribed parameters and conducted physical stock inventory counts at the warehouse.
GMP Warehouse Operator
JANSSEN BIOLOGICS B.V
Schiphol -Rijk
11.2019 - 08.2020
- Implemented effective strategies for the warehouse operations, while aiming at accomplishing targeted goals
- Offered assistance to colleagues and various teams to receive, record, maintain, and store GMP and non-GMP raw materials (cool, frozen or hazardous) at appropriate locations throughout the warehouse
- Participated in meetings with senior management to identify/ implement continuous improvement opportunities
- Ensured quality standards were followed and maintained by conducting product quality surveys
- Achieved organisational objectives by performing and completing assigned tasks and leading multiple teams.
Order Picker, Checker, and Packer
XPO LOGISTICS
08.2019 - 10.2019
- Created strategic techniques for the order picking, checking, and packing in compliance with standard operating procedures
- Arranged warehouse items at shelves based on number, size, colour, quantity, and quality requirements
- Performed various tasks of inventory management, order management, quality assurance, stock control system monitoring
- Ensured safety regulations were followed by devising and executing robust strategies
- Accomplished targeted goals by performing general ad hoc warehouse duties efficiently.
Crew Member
McDONALD’S
02.2019 - 07.2019
- Created and delivered training sessions for newly recruited staff with focus on optimising overall productivity and effectiveness
- Prepared a variety of specialty drinks and dessert, including milkshakes and smoothies
- Maintained a record of the restaurant's inventory, and informed the supervisor on stock supplies
- Enhanced client satisfaction and retention rate by identifying and resolving complex issues and delivering excellent customer service.
Control Specialist, Account Administrator
FLASH GLOBAL
01.2018 - 03.2018
- Delivered exceptional performance in overseeing sales enquiries, processing orders, and reviewing schedules/ product requirements, while ensuring timely order fulfilment
- Fostered and nurtured positive relationships with customers and suppliers to achieve desired results
- Identified and resolved quantity discrepancies between stock and records by executing strategic troubleshooting techniques
- Enhanced client satisfaction and retention rate by delivering excellent customer service and identifying and resolving complex issues
- Confirmed products arrived at their destination by tracking and tracing on multiple software applications.
Volunteer / General Warehouse Employee
STICHTING CERES KRINGLOOPCENTRUM
08.2016 - 10.2016
- Provided assistance in sorting, arranging of general clothing, bed linen, and drapes and price coding to senior management
- Established colour and price coding as well as participated in poverty alleviation activities.
Reservations, Sales, and Marketing Officer
ATUA ENKOP AFRICA LTD
02.2014 - 09.2015
- Planned, established, and directed execution of sales and marketing strategies aimed at elevating brand awareness and reach
- Managed, coached, and guided team / staff members for consistently meeting and exceeding set goals
- Facilitated guest payments by providing accurate statements, while ensuring guest satisfaction
- Analysed market trends, consumer needs, and competitor initiatives to establish winning marketing and sales strategies
- Developed and implemented ideas for the marketing and sales of our camp facilities, events, and special offers
- Ensured guest satisfaction and collected all payments due by facilitating guest payments
- Increased brand awareness by utilising social networking opportunities
- Attended classes and sat for Basic Dutch Integration Exams NT2 A2 (passed).
Education
Tourism And Travel Management
Compliance Institute of Professional Studies
Nairobi09.2010
Kenya Certificate of Secondary Education (K.C.S.E)
Kenya Certificate of Secondary Education (K.C.S.E)
Kikuyu12.1991
AFS Year Abroad Program 1989 -1990
Salvador Dali
Madrid07.1990
Nairobi South Primary School
Nairobi12.1986
Skills
- Excellent communication skills in English
- Organizational skills
- Self-starter
- Team player
- Problem Resolution
- Attention to Detail
- Multitasking Abilities
- GMP Operations in accordance to SOPs
- Regulatory Compliance
- Training & Development
- Risk Assessment & Mitigation activities
- Cross-Functional Collaboration
- Technical Expertise: MS Office 365, MS Dynamics Navision ERP, LIMS, EBS, EDMS Veeva, TrackWise, SAP, Flashtrac, e-Res, Internet, and Social Media
- Laboratory procedures
- Understanding of laboratory techniques
- Technician support
- Laboratory Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
QC Laboratory Technician II
KITE PHARMA B.V, A Gilead Company
04.2022 - 10.2022
Pharmaceutical Warehouse Operator
KIADIS PHARMA B.V, A Sanofi Company
01.2022 - 04.2022
Logistics Support Operator -Technical & Quality
WACKER BIOTECH B.V
05.2021 - 11.2021
Warehouse Employee, Order Picker / Packer
RICHEMONT SERVICES B.V
11.2020 - 03.2021
GMP Warehouse Operator
JANSSEN BIOLOGICS B.V
11.2019 - 08.2020
Order Picker, Checker, and Packer
XPO LOGISTICS
08.2019 - 10.2019
Crew Member
McDONALD’S
02.2019 - 07.2019
Control Specialist, Account Administrator
FLASH GLOBAL
01.2018 - 03.2018
Volunteer / General Warehouse Employee
STICHTING CERES KRINGLOOPCENTRUM
08.2016 - 10.2016
Reservations, Sales, and Marketing Officer
ATUA ENKOP AFRICA LTD
02.2014 - 09.2015
Tourism And Travel Management
Compliance Institute of Professional Studies
Kenya Certificate of Secondary Education (K.C.S.E)
Kenya Certificate of Secondary Education (K.C.S.E)
AFS Year Abroad Program 1989 -1990
Salvador Dali
Nairobi South Primary School
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