Lucy Jones
Manchester,UK
Summary
With a focus on efficiency I aim to leverage these skills to contribute effectively to organisational goals.
A driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes. I am eager to leverage these competencies to make significant contributions in the operations support manager role.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
General Manager
Baxter Storey
Manchester
2024.04 - Current
Assistant manager
Baxter Storey
Manchester
2022.09 - 2024.04
General Manager
Aldeli Coffee Shop & Deli
Alderley Edge, Cheshire
2020.01 - 2022.09
- Coordinating shift operations, overseeing opening and closing of deli
- Recruitment and training of team members
- Assisting with employee relations, including reviews and disciplinaries
- Health & safety/food compliance
- Creation of new food and drinks menus
- Procurement of new products
- Managed transition to Deliveroo platform, driving promotion and development of the business
- Assisting in the kitchen when needed
- Developed systems and spreadsheets from scratch to enhance stock control, payroll, compliance, and cash management.
Collated data for forecasting and budgeting to improve financial insights. - Planning and organisation of events e.g. Halloween/Christmas parties etc
- Modified business operations to comply with COVID-19 regulations while determining logistics for service adjustments
- Prepared majority of cakes sold daily on the counter
Bar Manager
Mottram Hall
2019.01 - 2020.01
- Running shift, opening, and closing of the bar
- Recruitment and training of team members, including staff from other departments
- Internal progression of team members from bar staff to bar supervisor
- Working alongside the HR department to deal with employee relations, including reviews and disciplinaries
- Payroll and rotas – ensuring that labour is within budget
- Acting as duty manager for the hotel, helping with all departments, dealing with customer enquiries and feedback, ensuring the safety of the hotel, including regular fire checks
- Health & safety compliance
- Use of the company’s online feedback system to manage guest feedback and improve the ranking of the business amongst local competitors as well as other hotels within the company
- Management of wedding and corporate events in the bar areas
- Procurement of new products, focussing specifically on local products
- Creation of new drinks menus
- Oversaw the transition and opening of the new hotel bar
Deputy Manager, Assistant Manager, Trainee Assistant Manager
Revolution Bars
Newcastle-Under-Lyme, Macclesfield, Huddersfield, Leeds
2015.01 - 2019.01
- Running shift, opening and closing of the business
- Stock management and ordering using par levels
- Payroll and rotas – ensuring labour costs remain within budget
- Finance, cost control using budgets, forecasts and the P&L
- Health & safety/food safety compliance
- Utilisation of Reputation.com to manage guest feedback and enhance future customer experience, thereby elevating business ranking.
- Use of the companies booking system to manage bookings, as well as external promotion of the business to push sales and hit pre-booked revenue targets
- Recruitment and training of team members
- Internal development of team members from bar staff to bar supervisor and upwards
Education
BSC - Economics for Business
Leeds Beckett University
2013.01 - 2016.01
A-Levels - Economics, Geography, Politics, Geology (AS-Level)
Sheffield High School
2011.01 - 2013.01
GCSE - Art, Biology, Business Studies, Chemistry, English Language, English Literature, French, Geography, Mathematics, Physical Education, Physics
Sheffield High School
2008.01 - 2011.01
Skills
- Full UK driving license
- Experienced with online business programmes for stock control and finance
- Skilled in Microsoft Office applications
References
References available upon request.
PREVIOUS EXPERIENCE
- Support Staff, Bartender and Bar supervisor
- Revolution, Leeds Electric Press, 2014 to 2015
- Drinks waitress
- Brave Drinkers, Ayia Napa, Cyprus, 2014
- Server
- Spudulike, Leeds White Rose Centre, 2014
- Wills & Probates team member
- HSBC, Sheffield, 2012
- Store Assistant (2 weeks work experience)
- Vivienne Westwood , Leeds, 2011
Timeline
General Manager
Baxter Storey
2024.04 - Current
Assistant manager
Baxter Storey
2022.09 - 2024.04
General Manager
Aldeli Coffee Shop & Deli
2020.01 - 2022.09
Bar Manager
Mottram Hall
2019.01 - 2020.01
Deputy Manager, Assistant Manager, Trainee Assistant Manager
Revolution Bars
2015.01 - 2019.01
BSC - Economics for Business
Leeds Beckett University
2013.01 - 2016.01
A-Levels - Economics, Geography, Politics, Geology (AS-Level)
Sheffield High School
2011.01 - 2013.01
GCSE - Art, Biology, Business Studies, Chemistry, English Language, English Literature, French, Geography, Mathematics, Physical Education, Physics
Sheffield High School
2008.01 - 2011.01