Lucy Bos

Oversaw the rebate calculation process, reviewed customer contracts, facilitated smooth inter-departmental communication, resolved discrepancies with corrective actions, and managed financial entries by posting vendor invoices and issuing customer credit notes.

Facilitated weekly team meetings, resolved conflicts professionally, optimized workflows to reduce inefficiencies, developed training materials for smoother onboarding, assisted in recruitment by interviewing and assessing candidates, and prepared reports with findings and recommendations.

Designed and delivered engaging presentations, coached and mentored employees, trained new hires for various roles, and developed training manuals in line with company standards.

Successfully supported the credit control team in achieving and exceeding collection targets by streamlining debtor management processes and improving communication between sales, finance, and operations. Coached team members to enhance performance, while personally resolving complex account disputes to secure timely payments. Implemented process improvements that reduced outstanding balances, strengthened audit compliance through meticulous record-keeping, and maintained high standards of customer service when managing sensitive credit matters.

Provided sales teams with accurate credit data, boosted collections through proactive account management, resolved billing errors collaboratively, maintained detailed debtor records, met targets for reducing outstanding balances, assessed customer creditworthiness, and facilitated resolution of complex disputes with internal stakeholders.

Processed incoming payments across multiple channels, reconciled daily cash applications, produced reports to track and improve metrics, collaborated with finance and customer service teams for accurate cash flow management, and maintained precise records to support month-end closing.

Provided friendly, knowledgeable customer assistance, built rapport through active listening, advised on medication use and safety, stayed composed in high-pressure situations, and participated in continuous training to remain informed on products, promotions, and industry trends.

Ensured a clean, welcoming dining environment, delivered attentive service to address guest needs promptly, and built strong relationships with regular customers through friendly, personalized interactions.