Lovekumar Langhani
Anand
Summary
Seasoned IT Professional with over 15 years of experience in managing enterprise-wide IT infrastructure, system administration, and operations. Proven track record in leading teams to deliver scalable, high-performance solutions that support business continuity and digital transformation. Specialized in Microsoft 365 Administration, Azure IaaS, MDM, and Windows Server Administration. Recognized for expertise in infrastructure and security planning, efficient IT operations management, and implementing cost-effective system improvements.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Operations Manager
Emmes Services Private Limited
09.2022 - Current
- Achieved 30% reduction in incident resolution time by implementing automated workflows and streamlined IT service desk processes.
- Reduced operational costs by 20% through IT asset lifecycle management, predictive maintenance, and vendor negotiations.
- Improved compliance adherence by 80%, mitigating security risks through proactive audits, risk assessments, and implementation of robust governance frameworks.
- Enhanced system uptime to 99.9% by optimizing infrastructure resilience and implementing disaster recovery protocols.
- Lead IT service desk operations, ensuring compliance with industry best practices and enhancing incident resolution time through structured workflows and efficient resource allocation.
- Enforce IT service management policies, strengthening adherence to SLAs while enhancing customer experience through structured support mechanisms and process improvements.
- Implement automation tools in IT operations, eliminating inefficiencies, minimizing manual intervention, and optimizing response times for improved service delivery.
- Oversee IT infrastructure operations, managing desktops, laptops, O365, VPN, VDI, and network security to ensure seamless business continuity and system performance.
- Optimize IT asset lifecycle management, reducing procurement costs and improving resource utilization through predictive maintenance and inventory control measures.
- Strengthen backup and disaster recovery strategies, ensuring data integrity, minimizing business risks, and enabling rapid system restoration in case of disruptions.
- Establish IT governance frameworks, aligning IT policies, SOPs, and compliance measures with corporate objectives to enhance operational efficiency and risk mitigation.
- Conduct risk assessments and internal audits, identifying vulnerabilities and implementing security enhancements to safeguard data, infrastructure, and IT operations.
- Enforce change management protocols, minimizing service disruptions while ensuring smooth system upgrades, software rollouts, and process improvements.
- Manage IT vendor relationships, negotiating contracts, ensuring SLA adherence, and optimizing third-party service integration for seamless business operations.
- Lead a high-performing team of 10 members, responsible for rendering global helpdesk support across regions and ensuring 24/5 support to all users worldwide.
- Develop structured work schedules, checklists, and workflows to streamline daily IT operations, improving response times and ensuring timely service request resolution.
- Direct troubleshooting, ensuring issue resolution, minimizing service disruptions, and maintaining high end-user satisfaction.
- Define and execute IT strategies, ensuring alignment with business goals, optimizing technology investments, and driving long-term organizational success.
- Manage IT budgets and expenditures, optimizing resource allocation, reducing costs, and ensuring financial efficiency in IT operations and technology deployments.
- Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
IT Operations Administrator
Orphan Reach Ltd
10.2016 - 08.2022
- Engineered IT support solutions to meet diverse project and operational needs, ensuring seamless system performance.
- Installed, rebuilt, and configured hardware, peripherals, storage, and system settings in alignment with industry standards and operational requirements.
- Developed and maintained installation and configuration procedures to optimize system performance and security.
- Researched and implemented innovative, automated approaches for system administration tasks to enhance efficiency and scalability.
- Conducted daily system monitoring, verifying hardware integrity, server resources, and key processes while reviewing logs and ensuring scheduled job completion.
- Performed regular security audits to detect and prevent potential intrusions, strengthening system security.
- Managed daily backup operations, ensuring successful data backup, archival, and off-site media storage.
- Applied OS patches, performed system upgrades, and configured software to enhance infrastructure performance and security.
- Provided Tier III support, troubleshooting complex hardware and software issues, and ensuring rapid resolution.
- Led and trained IT support teams, setting work pace and evaluating performance for continuous improvement.
- Obtained competitive quotations and managed IT hardware, software, and service procurement to optimize cost efficiency.
- Prepared technical documentation and IT training manuals, facilitating knowledge transfer and user education.
- Coordinated recovery operations from system failures, ensuring minimal downtime and seamless communication with stakeholders.
- Consistently met deadlines under high-pressure situations demonstrating strong multitasking abilities.
- Increased productivity with organized and effective scheduling, task allocation, and resource management.
System Officer
Shri Ram New Horizons Ltd
09.2011 - 10.2016
System Officer
Gujarat InfoTech Ltd
02.2009 - 08.2011
Education
MBA - IT
Institute of Chartered Financial Analysts of India (ICFAI) University
Tripura01.2014
B.E - Computer Systems
Mehran University of Engineering & Technology
Hyderabad01.2007
Certification
- Learning ITIL, 2024
- IT Service Desk: Service Management, 2024
- VMware Horizon View 7.5 Essential Training, 2024
- Configure and Manage SharePoint Online, 2023
- Azure Administration Essential Training, 2023
- Windows Server 2012 R2: Configure and Manage Active Directory, 2023
- Securing Microsoft Teams, 2023
- Learning Microsoft 365 Copilot, 2023
- Microsoft Azure Administrator (AZ-103), 2019
- Microsoft Azure (AZ-300), 2020
- Certificate in Cyber Law (CCL), 2011
- Red Hat Linux – System & Network Administration, 2010
- CCNA – Cisco Certified Network Associate, 2010
- MCITP-2008 – Microsoft Certified IT Professional, 2010
- AFCEH 4.0 – Ankit Fadia Certified Ethical Hacker, 2009
Timeline
IT Operations Manager
Emmes Services Private Limited
09.2022 - Current
IT Operations Administrator
Orphan Reach Ltd
10.2016 - 08.2022
System Officer
Shri Ram New Horizons Ltd
09.2011 - 10.2016
System Officer
Gujarat InfoTech Ltd
02.2009 - 08.2011
MBA - IT
Institute of Chartered Financial Analysts of India (ICFAI) University
B.E - Computer Systems
Mehran University of Engineering & Technology
Areas Of Expertise
Disaster Recovery & Business Continuity | Process Automation & IT Optimization | IT Budgeting & Resource Management | Helpdesk & End-User | Support Management | Strategic Planning & Decision-Making | ITIL Frameworks & Best Practices | Risk Assessment & Regulatory Compliance
Technical Purview:
▪ Microsoft 365: Exchange Administration (Outlook, SharePoint, OneDrive, Microsoft Teams)
▪ Email security systems/tools: Office 365, Barracuda, Proofpoint & Mimecast
▪ Cloud Administration: Azure Cloud Services & Azure IaaS (VMs, VNET, NSG Rules, VPN Gateways, Backup)
▪ Active Directory & Networking: Active Directory Management (Users, Groups, Policies) | DHCP, DNS, NTFS Permissions
▪ Web & Server Management: Microsoft IIS Setup and Configuration | Windows Server Administration (2012/2016/2019) | VMware vCenter, ESXi
▪ Endpoint & Device Management: Microsoft Intune & Endpoint Security | End User Compute (EUC) | Remote Access Solutions (VPN, VDI)
▪ Security Management: Single Sign-On (SSO), ADFS | Multi-Factor Authentication (MFA) | Vulnerability Management & Risk Mitigation
▪ Business Systems & ERP: Dynamics GP ERP Management
▪ Database Management: SQL Database Administration (Querying, Backup & Recovery)
Noteworthy Highlights
- Successfully coordinated and implemented Microsoft Dynamics GP, enhancing business operations.
- Led the seamless migration of Office 365 from one tenant to another, ensuring minimal downtime and business continuity.
- Successfully upgraded the Microsoft Azure infrastructure, optimizing cloud performance and security.
Profile Synopsis
- Demonstrated success in overseeing cloud migrations, infrastructure upgrades, and enterprise application implementations to meet dynamic business needs.
- Skilled in managing IT service desks, delivering customer support, and ensuring adherence to Service Level Agreements (SLAs).
- Accomplished in vendor management, budget planning, and resource optimization to achieve operational efficiency.
- Strong collaborator with a track record of aligning IT strategies with business objectives, fostering innovation, and leading large-scale projects within healthcare, pharmaceuticals, hospitality, IT services, and consulting industries.
https://www.linkedin.com/in/lovekumarlanghani/
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