Lorna Seballos
Edmonton,Alberta
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
Account Manager/Office Administrator
Greatway Financial
09.2015 - 08.2023
- In friendly and pleasant manner, welcomes, greets and assists people including residents, family members, volunteers, health professionals and other visitors accessing facility
- Answer phone calls and hundred of emails from customers, providers and advisors/agents
- Works within established staff scheduling processes to complete complex and often urgent scheduling within short timelines
- Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure everyone’s safety
- Adapts to frequent interruptions and shifting priorities while ensuring staff are scheduled appropriately and in accordance with site policies and procedures and collective agreement requirements
- Review details and expectations about referral with clients
- Direct customers to advisors who can best serve them
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Provide specific financial information to financial services to maximize clients need
- Responding to customer/advisors’ queries in timely and effective manner
- Provide appropriate financial information to specialist/underwriter
- Building relationships with clients/advisor based on trust and respect
- Collaborating with internal departments to facilitate client/advisor need fulfillment
- Communicating with clients/advisors to understand their needs and explain product value
- Collecting and analyzing financial data to learn more about consumer financial requirements
- Keeping accurate records pertaining to clients and advisor notes
- Maintaining updated knowledge of company products and services
- Resolving complaints and preventing additional issues by improving processes
- Acting as client advocate with focus on financial needs experience.
Night Person Support
Four Points Hotel and Hampton Inn Hotel
09.2012 - 08.2015
- Maintain facility in order like lobby to hallway area
- Maintain and organize needs of day shift housekeeping
- Provide and assist front desk personnel
- Checking gym and pool area orderly for next day usage
- Communicate with supervisor on duty daily.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Line Leader Team
Philips Semiconductors
06.2000 - 01.2010
- Attend meetings and assist with determination of target requirements for the day
- Manage production line
- Analyze the machine capacity load needed to provide to all operators
- Effectively and accurately communicate issues occurring to the supports like Engineers for dispositions of the affected device and instruct technician for certain conversion of machine load
- Provides estimated targets frame and output and resolve issues
- Ensuring that target will deliver to the warehouse on time and well package
- Coordinate document control and maintain orderly for the schedule of those people on the team
- Carefully assess and prepare the next shifts’ target to be process
- Develop templates for reports, memos, to any reporting needed to all department heads
- Coordinate or undertake tasks, prioritizing them in accordance with target needs and schedules
- Providing project specific support, including scheduling and assisting with project controls
- Communicate ideas for improving company process with positive and constructive attitude, and for developing this attitude in other
- Manpower allocation and timekeeping.
- Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
- Increased production efficiency by implementing lean manufacturing principles and streamlining processes.
Education
Bachelor of Science - Computer Science
Wesleyan University-Philippines
Philippines03.2000
Business Administration And Leadership - Business Administration And Leadership
Alison College
Calgary, Alberta06.2024
Skills
- Customer Service
- Goal-Oriented
- Documentation And Reporting
- Data Analytics
- Account Management
Timeline
Account Manager/Office Administrator
Greatway Financial
09.2015 - 08.2023
Night Person Support
Four Points Hotel and Hampton Inn Hotel
09.2012 - 08.2015
Line Leader Team
Philips Semiconductors
06.2000 - 01.2010
Bachelor of Science - Computer Science
Wesleyan University-Philippines
Business Administration And Leadership - Business Administration And Leadership
Alison College
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