Lorna Clarke
Paradise
Summary
Professional Administrative Assistant with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities, attention to detail and collaborative mindset ensure seamless team operations and goal achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Office of the Child and Youth Advocate
10.2024 - Current
- First point of contact with the Office of the Child and Youth Advocate
- Receives and screens incoming telephone calls and routes them to appropriate staff members of the OCYA
- Checks office email account frequently throughout the day and routes emails to staff accordingly, ex, requests to advocacy to advocacy staff
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Opens and date stamps all incoming mail and courier deliveries and distributes throughout the OCYA accordingly
- Prepares outgoing mail, email and courier deliveries, including but not limited to, large mailouts, mail for other government departments and agencies, outreach materials, promotional materials, confidential documents, confidential requests to various government departments and agencies
- Uses MS word, Office, Excel etc, to type and format various correspondence, reports, spreadsheets, emails etc. for staff of the OCYA
- Responds to requests for promotional materials in a timely manner
- Creating electronic files of previous paper copy client files including, highly confidential reports, and entering them in TRIM/HPRM
- Maintains confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems/records management
- Delivers excellent administrative service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with the public and management
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks when needed, including printing and binding of documents, emails, reports etc
- Completes filing to TRIM/HPRM, photocopying, emailing, binding, labeling and other administrative duties of highly confidential and sensitive documents, including but not limited to, client files, requests for service, transcribed interviews, reports, investigative reports, from agencies and other government departments etc
- Book board rooms for meetings for staff members of the OCYA
- Assists with the planning of travel arrangements for advocacy staff
- Assists with the National Child Day outreach and activities
- Prepares information packages for Advocacy staff to distribute during advocacy outreach and presentations
- Maintains office supply lists
- Under direction of management,monitors provincial and national news outlets for articles and items related to children and youth, articles are then compiled and distributed to office staff in an electronic file for viewing
- Works on annual projects along with other members of staff ie; Holiday card contest, National Child Day etc
- Receives invoices, and files to TRIM/HPRM
- Volunteers to be available whenever needed to assure staff and management can meet deadlines and keep operations running smoothly and on time
- Other various administrative duties required by the OCYA
Switchboard Operator
NL Health (formally Eastern Health)
06.2014 - 12.2014
- Health Science/Janeway/St. Clare's Mercy Hospital & Cordage PL.
- Connected callers with appropriate professional, department, or business.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Contributed to positive workplace culture by fostering a collaborative environment and assisting colleagues when needed.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Strengthened company reputation by upholding confidentiality when dealing with sensitive information during call transfers.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
- Updated company directory regularly, ensuring accurate contact information for all employees and departments.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Announced important information and emergency notifications over PA system.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported company initiatives by participating in cross-training opportunities, expanding skill set beyond switchboard operation duties.
- Demonstrated flexibility in adjusting work schedule to cover shifts during periods of high call volume or staff shortages, maintaining seamless phone coverage at all times.
- Contributed to a professional atmosphere by courteously greeting callers and providing helpful assistance.
- Documented messages and forwarded to correct individual.
- Maintained accurate records of all calls, ensuring timely follow-ups and resolution of issues.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls
- Managed filing system, entered data and completed other clerical tasks.
- Booked board rooms for various health departments and agencies
Administrative Assistant/ Office Manager
Peninsula Dental
04.2008 - 12.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information and patient medical/dental files by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Established team priorities, maintained schedules and monitored performance.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma - Dental Assisting Level II
Keyin College
St. John's, NL12-2006
High School Diploma -
Christ The King All Grade
Rushoon, NL06-2005
Skills
- Client service excellence and ability to adapt to change in colleagues and management
- Accurate Data Entry with attention to detail
- Experienced in Software Usage
- Office Management
- TRIM/HPRM
- Skilled in Microsoft office/word/excel/360
- Deadline-Oriented Time Management
- Client Relationship Management
- Computer proficiency
- Administrative Assistance
- Documentation and recordkeeping
References
Available upon request
Certification
HPEnterprise(HPE) Records Manager (RM) End User
Access to Information and Protection of Privacy
Conflict Resolution
Cyber Security Awareness
Fostering a Harassment-Free Workplace
Toward Reconciliation: An Overview of Indigenous Histories Across Canada
Timeline
Administrative Assistant
Office of the Child and Youth Advocate
10.2024 - Current
Switchboard Operator
NL Health (formally Eastern Health)
06.2014 - 12.2014
Administrative Assistant/ Office Manager
Peninsula Dental
04.2008 - 12.2013
HPEnterprise(HPE) Records Manager (RM) End User
Access to Information and Protection of Privacy
Conflict Resolution
Cyber Security Awareness
Fostering a Harassment-Free Workplace
Toward Reconciliation: An Overview of Indigenous Histories Across Canada
Diploma - Dental Assisting Level II
Keyin College
High School Diploma -
Christ The King All Grade
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