Lorenzo Hiwat

• Proud member of Top-Performers team, demonstrating solid expertise in policy knowledge as Content moderator.
• Adaptability champion, smoothly navigating through 11 recent policy changes in moderation without hiccups in my statistics.
• Skillfully managing multiple queues, including Playback, Realtime and Minor, consistently surpassing performance expectations.
• Integral part of Policy focus group group, consistently setting high standards for team performance.
• Diligently monitoring team performance data reports, spotting trends, and suggesting improvements. Weekly data analysis of QA reports for continuous enhancement.
• Contributing to insightful data and charts, coaching and guiding team members in refining their statistical achievements.
• Ensuring effective communication between Quality Analyst stakeholders and Content Moderation team for smooth policy updates and Information cascading.
• Leading team discussions on policy changes, fostering a collaborative and adaptable environment.
• Played a key role in the Site-wide Fairness within Moderation Project, providing valuable insights on bias and fairness in Live and Short video moderation to the Product team.
• Actively participated in pilot of the Mood-o-Meter concept, contributing to daily mood recording and analyzing project impact.
• Engaged in a Roundtable and Shadowing session with the Policy team during the Amsterdam site visit, offering an overview of daily challenges faced by moderators in Live and Short video queues.

• Working as a retail associate displaying product knowledge, customer service and the ability to multitask assisting multiple customers at the same time.
• Managing a store/team setting high standards for the team, Reaching targets and setting goals, Analyzing data and adjust strategies accordingly to assure the right standards are met.
• Taking care of back office tasks such as creating schedules displaying time management, coaching sessions sharing information and assuring product knowledge throughout the team, meetings discussing updates and new information being cascaded throughout the company.

Creating multimedia websites for international markets, Working closely with Senior Web developers and Marketing specialists to analyze the success of the created websites based on Realtime data Working with Multiple Relevant web developing languages:

• Javascript
• CSS
• HTML

• Supporting and creating solutions for world wide customers of the platform through vocal and written contact.
• Maintaining high standards of Client care and formal stakeholder interaction.
• Showcasing adaptability by working multiple languages simultaneously and working different time zones applying market knowledge of varying markets.

• Creating and maintaining content for a big retail website and Visuals for their relevant social media campaigns.
• Monitoring the effects and relevancy of the created media campaigns, Analyzing data to adjust marketing strategies.
• Creating close relations with stakeholders as, Marketing departments, SEO Specialists and Web developers.

Working with Multiple Relevant graphic design software: -

• Adobe Photoshop
• Adobe Illustrator
• Adobe Lightroom