Liv Life Gavin
Crawley,West Sussex
Summary
Energetic, driven employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work history
Team Leader
The Butterfly Project
Horsham, West Sussex
12.2023 - Current
- Liaised with healthcare professionals (doctors, social workers, etc.) to ensure all of the service users needs are met.
- Devised personalised care plans to ensure that staff were able to provide the best possible care to service users.
- Supported a team of staff to promote effective communication, good morale and to ensure that the highest level of care is provided to all service users.
- Responsible for coordinating rotas for both staff and clients to ensure seamless day to day operations.
- Conducted risk assessments on a personalised basis before operations to minimise potential dangers posed to both staff and clients.
- Fostered a positive work environment with regular team-building activities.
Support Worker
Jigsaw Plus
Cranleigh, Surrey
06.2023 - 12.2023
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Prepared nutritious meals that met special dietary needs of clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Administered emergency medication when required, supported service users with PEG feeding and maintained their dignity throughout.
- Built strong rapports with service users through adapting my communication methods to their preferred methods, practicing active listening and being person-centred in my support approach.
Care navigator
Orchard Surgery
Horsham, West Sussex
02.2023 - 06.2023
- Organised patient follow-ups, resulting in better health management.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Handled incoming calls, ensuring prompt response to enquiries.
- Managed correspondence with other healthcare providers, facilitating seamless treatment plans.
- Facilitated smooth communication between doctors and patients, leading to improved understanding of medical conditions.
Support Worker
The Butterfly Project
Horsham, West Sussex
09.2020 - 02.2023
- Supported daily living skills training which increased client self-sufficiency.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Provided companionship during outings contributing to an active social life for service users.
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Operations manager
River Island
Crawley, West Sussex
09.2018 - 09.2020
- Minimised discrepancies by effectively training employees on best practices, policies and procedures.
- Maintained faultless quality control standards, resulting in maximise revenue.
- Ensuring the stock received is processed correctly to minimise faulty product.
Sales advisor
New Look
Crawley, West Sussex
09.2017 - 09.2018
- Monitored and refreshed displays to attract customers.
- Suggested suitable products to customers for enhanced shopping experience.
- Worked extended hours during holiday season managing high customer footfall.
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Assisted in stock taking for accurate inventory management.
- Boosted brand reputation with demonstration of product knowledge.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Telephonist
Pizza GoGo
Crawley, West Sussex
10.2016 - 07.2017
- Guaranteed positive first impression by answering phone calls with politeness, proficiency and professionalism.
- Effectively addressed customer concerns, using conflict-resolution strategies to guarantee positive outcome.
Education
A-Levels - Psychology
The College Of Richard Collyer
Horsham 09.2017 - 08.2019
A-Levels - Business
The College Of Richard Collyer
Horsham 09.2017 - 08.2019
A-Levels - Sociology
The College Of Richard Collyer
Horsham 09.2017 - 08.2019
NVQ Level 3 - Adult Lead Care Worker
ELA TRAINING
United Kingdom 05.2023 - 09.2025
Skills
- Inspiring motivation
- Ethical conduct
- Crisis handling
- Mentoring and coaching
- Resourcefulness
- Effective, compassionate communication
- Active listener
- Dedicated and motivated
Affiliations
- Being Active
- Up-Cycling
- Painting
- Reading
Timeline
Team Leader
The Butterfly Project
12.2023 - Current
Support Worker
Jigsaw Plus
06.2023 - 12.2023
NVQ Level 3 - Adult Lead Care Worker
ELA TRAINING
05.2023 - 09.2025
Care navigator
Orchard Surgery
02.2023 - 06.2023
Support Worker
The Butterfly Project
09.2020 - 02.2023
Operations manager
River Island
09.2018 - 09.2020
Sales advisor
New Look
09.2017 - 09.2018
A-Levels - Psychology
The College Of Richard Collyer
09.2017 - 08.2019
A-Levels - Business
The College Of Richard Collyer
09.2017 - 08.2019
A-Levels - Sociology
The College Of Richard Collyer
09.2017 - 08.2019
Telephonist
Pizza GoGo
10.2016 - 07.2017