Livia Bacigalova
Utrecht
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
Parental Leave
Self-employeed
10.2020 - Current
HR Representative Europe
Inteva Lozorno S.r.o.
6 2016 - Current
- Operated as key business partner to HR managers, Plant managers, functional directors and senior leaders
- Providing Strategic Advisory in compensation within Inteva EU sides
- Maintained accurate compensation and benefits data, safeguarding confidential information while keeping it up-to-date.
- Maintained HR policies and procedures on the corporate level
- Coordinating process of annual increases
- Preparing presentations with HR KEY KPIs for the HR Vice President sitting outside of EU
- Conducting Job mapping in cooperation with Korn Ferry Hay Group consultants within EU sides
- Preparing data for presentations with European Works Council, participating on the negotiations and organizing regular meetings with EWC.
Account Manager
Korn Ferry
01.2015 - 06.2016
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Managed a portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted analysis and provided advisory to key stakeholders in assigned accounts
- Sales of Reward market data, Surveys and Reports while conducted Job mapping and created according Job Matrixes.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions
- Drove revenue growth by identifying new business opportunities within existing accounts.
Customer Service Representative
Korn Ferry
01.2013 - 12.2014
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Office Manager
Korn Ferry
01.2012 - 01.2013
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory of office supplies, ordering necessary items proactively to prevent stock shortages.
- Organizing Korn Ferry & Hay Group conferences for all clients twice per year.
- Translated marketing materials, Reports with market remuneration data and market analysis and other documents
ING bank N.V. (part - time) / Reconciliation and Investigation dept.
03.2010 - 05.2011
- Distributing swift messages, scanning signature templates, sending confirmations to clients
- Supporting FX reconciliation, including evening reconciliation, directly reporting to the referent of reconciliations
Education
Master’s Degree in Personnel Management -
University of Economics in Bratislava / Faculty of Business Management
Bratislava, Slovakia 01.2006 - 01.2011
Course of study of the State Board of Education for Graduation from PHS -
Pitman High School
California, USA 01.2004 - 01.2005
High School Diploma -
Gymnasium L. Novomesky
Bratislava, Slovakia 01.2002 - 01.2006
Skills
Analytical Thinking
Teamwork and Collaboration
Organizational Skills
Data Analysis
Self Motivation
Additional Information
Representing local tennis and athletic teams in the US., Communicating and working with people from different countries.
Personal Information
Driving License: B
Pcskills
- MS Office – advanced
- Internet (e-mail.www) – advanced
- ChatGPT - Beginner
Languages
English
French
Timeline
Parental Leave
Self-employeed
10.2020 - Current
Account Manager
Korn Ferry
01.2015 - 06.2016
Customer Service Representative
Korn Ferry
01.2013 - 12.2014
Office Manager
Korn Ferry
01.2012 - 01.2013
ING bank N.V. (part - time) / Reconciliation and Investigation dept.
03.2010 - 05.2011
Master’s Degree in Personnel Management -
University of Economics in Bratislava / Faculty of Business Management
01.2006 - 01.2011
Course of study of the State Board of Education for Graduation from PHS -
Pitman High School
01.2004 - 01.2005
High School Diploma -
Gymnasium L. Novomesky
01.2002 - 01.2006
HR Representative Europe
Inteva Lozorno S.r.o.
6 2016 - Current
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