Lisette Zwager
Hendrik-Ido-Ambacht
Summary
Experienced sales manager of world’s leading inspection, testing and certification company. Analytical and results-orientated professional with strong communication skills. In depth understanding of the QA challenges that occur throughout the supply chain of medical goods to those in need. Focused on providing high quality assurance services for donor funded projects.
Overview
15
15
years of professional experience
Work History
Senior Sales Executive
SGS Nederland B.V.
01.2021 - Current
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Facilitated regular team meetings focused on goal-setting, progress updates, and strategy refinement for continuous improvement efforts.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Team Leader Projects
SGS Nederland B.V.
01.2017 - 01.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Oversaw quality control measures, maintaining high standards for all project outputs.
- Built and maintained strong client relationships, leading to repeat business and referrals.
Account Manager Africa
The Medical Export Group BV
12.2011 - 06.2016
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Streamlined account management processes, reducing response times and improving client service quality.
Contract Manager
B&S Global
06.2010 - 12.2011
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Improved efficiency of contract management processes through the implementation of a centralized database system.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
Education
International Business Management
The Hague University of Applied Sciences
The Hague01.2009
Skills
- Sales development
- Client relationship management
- Negotiation expertise
- Project oversight
- Marketing
- Sales team leadership
- Business development and planning
- Business networking
- Relationship building
Languages
Dutch
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)
German
Intermediate (B1)
Spanish
Elementary (A2)
Personal Information
- Date of Birth: 10/16/84
- Nationality: Dutch
- Marital Status: married
Hobbies and Interests
Always loved (team) sports. Specifically hockey
Formule 1
Reading
Driving License
B
Timeline
Senior Sales Executive
SGS Nederland B.V.
01.2021 - Current
Team Leader Projects
SGS Nederland B.V.
01.2017 - 01.2021
Account Manager Africa
The Medical Export Group BV
12.2011 - 06.2016
Contract Manager
B&S Global
06.2010 - 12.2011
International Business Management
The Hague University of Applied Sciences
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