Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Additional Information
Timeline
Generic

Lily F. Ma

Summary

Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

28
28
years of professional experience

Work History

General Manager - Europe Strategic and Operations

KUSAUTO EUROPE B.V.
01.2019 - Current
  • Mainly focus on managing the whole operations for the Europe market inclusive UK and TR
  • Lead several responsibilities, including but not limited to: Business Development, Contract/Project Management, Operations, Finance / HR Administration, Quality
  • Project: Set up a new plastic factory, from 0 to 1
  • Set up EU operations centre frm 0 to 1
  • Customer EDI implement and upgrade (Daimler/Volvo)
  • SAP Hana - SAP process optimization (SD/MM/FI/CO, WMS).
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
  • Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
  • Spearheaded process improvements, leading to enhanced efficiency and cost savings across various departments.
  • Cultivated strong relationships with stakeholders, improving overall satisfaction and trust in leadership capabilities.
  • Analyzed data trends to inform decision making processes, leading to more informed choices for future actions.
  • Optimized operational workflows by identifying bottlenecks, implementing solutions that led to smoother processes across the organization.

Sales Operations Manager

Swatch Group
10.2017 - 12.2018
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
  • Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.

Senior Talent Acquisition Consultant & Partner

ISeeKings Consultant Co. Ltd
06.2012 - 12.2018
  • Analyze conditions in talent acquisition of clients from China and the Netherlands; Lead the team work for Talent Mapping and research
  • Guarantee the delivery quality on time to guide effective tools using, a planned research, candidates key words; lead and training consultants team
  • Improve the company management processes.
  • Enhanced recruitment processes by implementing innovative sourcing strategies and streamlining candidate assessment techniques.
  • Reduced time-to-fill by optimizing job postings, utilizing targeted recruitment channels, and leveraging professional networks.
  • Increased diversity in hires through proactive outreach, partnerships with diverse organizations, and inclusive interview practices.
  • Developed strong relationships with hiring managers to better understand their needs and deliver top talent effectively.

Human Resources and Operations Manager

Tadashi Shoji Inc.
04.2010 - 06.2012
  • As a closely business partner of Tadashi China market, to contribute and support the development of human resources, legal and market policies, team building, new stores and factories
  • Including but not limited to: Establish and improve the human resources management system, research, design human resources management model and management system (including recruitment, performance, training, compensation and staff development system, etc); To advise the general manager on human resources and marketing strategies, organizational construction and so on, and to improve the company's comprehensive management level; Timely handle the major human resources issues; manage staff salaries and benefits, control the payroll
  • Provide support and advice to business units to promote staff performance and stability in Marketing work major in buildup boutique online, pricing, etc build up boutique sales | Patternmaker| Merchandiser and Fabric team build up new boutique in Beijing & Shanghai 2012 the grand opening celebration of Tadashi shoji's new boutique in Shanghai
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented new inventory management system to optimize stock levels and reduce waste.

Manager of Human Resource & Administration

Hai Han Group
01.2003 - 04.2009
  • Group as the major supplier of shipbuilding and industrial equipment more than 30 years, human resources and administration has been located in the service support business partners
  • My responsible for the human resources and administrative operations of the headquarters and offices / branches
  • Major in: improve and upgrade the performance system and rules as business partner, support the new factory buildup, recruit team and training lead the organization development and training let colleagues enjoy the company culture management daily human resource and administrations issue
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Supervisor of Human Resource & Administration

Air China Cargo
01.2001 - 01.2003
  • Follow the headquarters guidance, responsible for the East China, South China and Hong Kong offices in the formulation and implementation of human resource and administration system; Recruit the new office staffs; Follow the headquarters policy to get target in staff recruitment, performance appraisal, employee benefits and benefits and personnel relations, etc
  • Branch personnel business support Maintain government relations
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Human Resource Generalist & Assistant to GM

Lai Sun Group
01.1998 - 01.2001
  • Managing level's annual performance work Group employee relationship coordination, salary and benefit budget management expatriate employment permit Coordinate the operation team like as front desk, housekeeping and sales & marketing, etc
  • Assist the daily affairs of the general manager solve customer complaints issue
  • Collaborated with cross-functional teams to drive project completion on time and under budget.
  • Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
  • Analyzed problematic areas to provide recommendations and solutions.

Accountant

Royoko textile Co. Ltd
01.1996 - 01.1998
  • Accounts, statements Synchronous Data within three months in manual and electronic accounting Waigaoqiao tax issue
  • Supported department objectives by participating in cross-functional projects with other departments as needed.
  • Maintained compliance with federal, state, and local tax laws by staying informed about changes and filing all required forms accurately and promptly.
  • Streamlined month-end closing processes, resulting in reduced time spent on financial reporting tasks.
  • Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
  • Enhanced profitability by identifying opportunities for revenue growth through detailed analysis of customer sales data.

Education

MBA -

Wrexham Glyndwr University
03.2023

Human Resource Management -

Ren Min University of China
07.2012

Finance & Account -

Shanghai Zhenghua Finance School
07.1996

Skills

  • Recruitment
  • Organizational Development
  • Staff Supervision
  • Performance Improvements
  • Troubleshooting Expertise
  • Process Automation
  • Business Development
  • Contract Negotiations

Languages

English (Fluent)
Dutch (Basic，A2)
Chinese in Mandarin, Shanghai Dialect (mother languages)
Cantonese (basic)

Accomplishments

  • Fastly recruitment, HD from 18 to 98 in sales team.
  • Buildup & upgrade human resource & Administration for factory more than 1000 people
  • Build up new office and factory in Shanghai & Ningbo, Wenzhou, Taizhou, Dalian

Additional Information

2023: Honor in "Accountability" - Accounts receivable collection rate exceed

2023: Honor in "Accountability" - Sales Target exceed

2023: Honor in "Accountability" - VAVE Cost-effectiveness No. 1

2023: Honor in "Accountability" - IATF audit

2022: Honor in "Accountability" - Subsidiary company management tools improvement No. 1

2022: Honor in "Accountability - Inventory management No. 1

etc.

Timeline

General Manager - Europe Strategic and Operations

KUSAUTO EUROPE B.V.
01.2019 - Current

Sales Operations Manager

Swatch Group
10.2017 - 12.2018

Senior Talent Acquisition Consultant & Partner

ISeeKings Consultant Co. Ltd
06.2012 - 12.2018

Human Resources and Operations Manager

Tadashi Shoji Inc.
04.2010 - 06.2012

Manager of Human Resource & Administration

Hai Han Group
01.2003 - 04.2009

Supervisor of Human Resource & Administration

Air China Cargo
01.2001 - 01.2003

Human Resource Generalist & Assistant to GM

Lai Sun Group
01.1998 - 01.2001

Accountant

Royoko textile Co. Ltd
01.1996 - 01.1998

MBA -

Wrexham Glyndwr University

Human Resource Management -

Ren Min University of China

Finance & Account -

Shanghai Zhenghua Finance School

Similar Profiles

CREATE PROFILE
Lily F. Ma