Letícia de Oliveira Gomes
Purmerend
Summary
I am patient, creative, social, empathetic and able to communicate in a clear and understandable way and transfer my knowledge with passion. I'm Proactive and adaptable professional with a strong background in customer service, operational support, and organizational coordination. Skilled at managing multiple priorities, maintaining accuracy under pressure, and fostering positive relationships with colleagues and stakeholders. Known for clear and professional communication, strong problem-solving abilities, and the capacity to adapt quickly to new environments and challenges. Motivated to contribute to organizational efficiency and deliver high-quality results in both administrative and operational settings. Fluent in Portuguese and English, with working knowledge of Dutch; comfortable understanding Dutch but preferring to communicate and write in English, while continuously improving Dutch proficiency. I would like to further explain my motivation and experience during a personal conversation. I look forward to sharing my enthusiasm for this position and discussion how I can contribute to the company.
Overview
11
11
years of professional experience
Work History
Educator
Lululemon Athletica
11.2024 - Current
- Customer Experience Excellence – delivering personalized, high-quality service to enhance guest satisfaction
- Product Knowledge & Styling – advising guests on product features, benefits, and usage to match their needs
- Community Engagement – fostering a welcoming, inclusive environment aligned with brand values.
- Upselling & Cross-Selling – maximizing sales through tailored product recommendations.
- Conflict Resolution – handling guest concerns with empathy and professionalism.
- Brand Storytelling – communicating brand mission and values effectively.
- Inventory Management – receiving, organizing, and tracking stock to ensure optimal floor replenishment.
- Operational Efficiency – streamlining processes to support smooth store operations.
- Shipment Processing – accurately unpacking, tagging, and preparing new merchandise for the floor.
- Visual Merchandising Support – assisting in floor set-ups to meet brand standards.
- Team Collaboration – coordinating with Educators and leaders to meet operational priorities.
- Health & Safety Compliance – maintaining organized and safe stockroom and work areas.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
Retail Sales Advisor
Rituals
08.2024 - 10.2024
- Worked flexibly across multiple customer access points.
- Advised customers on current company products and services available, tailoring advice to suit customers' needs.
- Responsible for opening and closing the store and handling the cash register.
- Managed the store's safe and coordinated with the bank deposits.
- Responsible for recording and tracking daily store metrics, including KPIs, to monitor performance and ensure operational efficiency.
- Located products on customers' behalf and assisted with check-out upon request to complete sales.
- Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales.
- Learnt about new goods and services by attending seminars, workshops and conferences for demonstrations and walkthroughs.
- Found prospective clients and engaged customers to determine opportunities for upselling or cross-selling products and services.
- Unloaded store deliveries before sorting and displaying items on shelves and displays for purchase.
Interior Caretaker
Own Company
08.2018 - 05.2024
- Deep cleaned showers, toilets and sinks of bathrooms of establishments to eliminate bacteria and waste.
- Conducted window, glass and door cleaning externally and internally using pressure washers and polishers.
- Kept outdoors and gardens looking stunning by cutting hedges, lawn mowing and flower planting.
- Kept floors clean and pristine by hoovering, buffing and mopping, complying with sanitation regulations.
School Coordinator
CMEI Valeria Perillo
01.2017 - 07.2018
- Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
- Maintained institutional solvency with current, accurate and fully compliant financial records.
- Achieved budgetary targets by monitoring expenses and resource utilisation, cutting waste and strengthening revenue streams.
- Created disciplinary code and behaviour management
- Performed lesson observations to measure teaching performance and provide constructive feedback.
- Set and enhanced programme schedules to meet expected demands and enhance student learning opportunities.
- Oversaw management of educational facilities, arranging necessary maintenance and repairs.
- Created behaviour management strategies conducive to productive learning environment.
- Delivered trusted leadership and guidance to 23 staff members and 85 students.
- Kept current knowledge of applicable codes and required procedures to optimise learning environments.
- Recruited and trained top-quality educators and support staff to maximise programme success.
Teaching Assistant in Special Educational Needs
CMEF Dom Bosco
09.2016 - 12.2016
- Skilfully planned innovative and creative lessons, designed to develop skills and learning for children requiring special education.
- Closely monitored student progress to assess areas for development and extra support required.
- Collaborated with parents and students to develop individualised learning development plans, creating based on student's needs and abilities.
- Provided 1:1 and group support for class activities and outdoor recreation.
- Researched and sourced learning materials to support lesson plans.
- Planned and prepared lessons with lead teacher, evaluating and adjusting to meet diverse learning styles.
Daycare Worker
Educriarte
01.2015 - 08.2016
- Monitored children's interactions with others, encouraging sharing and cooperation in safe environment.
- Led dynamic sessions filled with variety of songs, visual aids and games to maintain engagement.
- Evaluated children's progress through classroom and outdoor activities, identifying and noting performance lapses.
- Supported cognitive development by facilitating games, simple lessons and structured play.
- Planned and delivered play activities with structure and enthusiasm, encouraging group participation.
Employee Recruiter
Talento Agencia de Empregos
04.2014 - 07.2014
- Managed interview process on behalf of clients and candidates, maintaining appropriate confidentiality with both parties.
- Advertised and managed position listings, organising interviews with suitable candidates.
- Prepared CVs and correspondence to forward to clients regarding suitable applicants.
- Informed candidates about both positive or negative interview results.
- Consulted with clients on job specifications to understand hiring goals and recommend most suitable candidates.
- Briefed candidates about responsibilities, salary and benefits of jobs.
- Scanned and filed employee contracts, documentation and other records.
- Demonstrated outstanding listening and communication skills to obtain information.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions.
Education
Pedagogy
University North of Paraná
2018
High School
State High School Dr. Rubens Correa de Aguirre
2013
Skills
- Creativity
- Communicative
- Quickly to learn
- Practical learning
- Relationship building
- Group and individual instruction
- Skilled in Manual Labor
- Friendly
- Multitasking
- Organizational skills
- Hospitable
- Teamwork and collaboration
- Problem-solving
- Stress-Resistant
- Adaptability
- Flexibility
- Active listening
- Innovation
- Upselling expertise
Languages
Portuguese
English
Advanced
C1
Dutch
Elementary (A2)
Hobbies and interests
- Photography
- Travelling & experience new cultures
- Cooking and creating new recipes
- Movies
- Driving Motorbike
- Outdoor activities and walking
- Learning new languages (currently improving Dutch)
Timeline
Educator
Lululemon Athletica
11.2024 - Current
Retail Sales Advisor
Rituals
08.2024 - 10.2024
Interior Caretaker
Own Company
08.2018 - 05.2024
School Coordinator
CMEI Valeria Perillo
01.2017 - 07.2018
Teaching Assistant in Special Educational Needs
CMEF Dom Bosco
09.2016 - 12.2016
Daycare Worker
Educriarte
01.2015 - 08.2016
Employee Recruiter
Talento Agencia de Empregos
04.2014 - 07.2014
High School
State High School Dr. Rubens Correa de Aguirre
Pedagogy
University North of Paraná
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