Leonida-Maria Alexe

Company Overview: MAX STREICHER S.p.A. is contributing to the construction of a renewable diesel plant in Rotterdam as part of Neste's expansion project. This initiative aims to enhance the production capacity of Neste’s Rotterdam refinery by integrating a new facility capable of producing 1.3 million tons of renewable diesel annually.

Currently working as the sole Document Controller for Max Streicher S.p.A. in Rotterdam, overseeing all documentation processes for the company's involvement in the aforementioned project. Below you can find some of the key responsabillities and achievements I developed:

• Acted as the primary point of contact for document-related inquiries, maintaining effective communication with internal teams and subcontractors.
• Evaluated existing document control processes, proposed improvements, and successfully implemented and improved document control procedures to enhance efficiency and compliance with company policies.
• Managed and organized all project documentation, including drawings, reports, and correspondence, ensuring proper version control and easy retrieval.
• Reviewed and verified documents for accuracy, completeness, and compliance with internal and external standards.
• Coordinated document exchange between departments, contractors, suppliers, and clients, facilitating smooth workflow and timely approvals.
• Monitored due dates and deadlines, ensuring timely submission of all documents while prioritizing tasks effectively.
• Implemented and improved document control procedures to enhance efficiency and compliance with company policies.
• Maintained high levels of accuracy in documentation, reducing errors and ensuring compliance with industry standards.
• Maintained a structured document archive and file server, ensuring easy traceability and retrievability of approved documents and drawings.
• Established and managed document distribution matrix and control registers to standardize document handling processes.
• Enforced the use of standardized forms and templates to ensure consistency across all departments and functions.
• Utilized Microsoft Excel to track document progress, create detailed reports, analyze data trends, and improve document control efficiency.
• Developed and maintained spreadsheets for tracking deadlines and document revisions, ensuring accuracy and up-to-date records.
• Automated repetitive tasks using Excel formulas and functions, increasing productivity and reducing manual errors.
• Converted documents across various formats to ensure compatibility and integration within project workflows.
• Managed document reproduction processes, including printing and formatting files from electronic sources such as email attachments and PDFs while ensuring accuracy and consistency.
• Maintained high levels of accuracy in documentation, reducing errors and ensuring compliance with industry standards.

Company Overview: Enereco is an engineering company specializing in customized engineering and project services. Since its establishment, the company has provided multidisciplinary expertise in designing facilities for oil production, transportation, and storage, along with project management and procurement support.

As a Document Controller at Enereco, I had the opportunity to collaborate with various clients. This experience allowed me to refine my professional skills and gain valuable insights that contributed to both my career growth and personal development. Mentioned below you can find listed the key responsabilities and achievments:

• Acted as the primary contact between ENERECO and its clients (Bonatti, Max Streicher, JVS, Saipem, KAR), facilitating seamless communication and efficient document flow.
• Coordinated document exchange between departments, contractors, suppliers, and clients to maintain efficient communication and workflow.
• Scanned, filed, and transmitted various documents while strictly adhering to digital filing procedures.
• Ensured timely submission of project documents by closely monitoring due dates and prioritizing tasks effectively.
• Organized and maintained accurate records of project documents, ensuring compliance with project procedures and company standards.
• Managed the entire document control process for multiple projects, including tracking, storage, and retrieval of technical documentation.
• Officially issued Technical Queries (TQs), Requests for Information (RFIs), and weekly reports, supporting project progress and compliance.
• Supported project managers with reporting activities, compiling essential data for project updates and decision-making.
• Provided and managed training to new hires on company-specific document control procedures, ensuring a smooth onboarding experience.
• Demonstrated adaptability by quickly learning new software platforms to accommodate evolving project requirements:

Document Management Systems: SharePoint, document archiving, transmittal handling

Software Proficiency: Microsoft Excel, Outlook, Word, and Office Suite.

I worked at CGS, supporting Verizon, a telecommunications company based in the United States.

Working as a Customer Service Agent allowed me to develop strong organizational skills while enhancing my ability to collaborate effectively within a team. This role also provided valuable experience in managing customer interactions, understanding and responding to diverse needs, and handling complex situations with empathy and professionalism.

• Showcased strong attention to detail, organization, and multitasking abilities, successfully managing multiple requests simultaneously.
• Maintained composure in high-pressure situations, effectively resolving complex issues while ensuring the best outcome for both the customer and the company.
• Demonstrated empathy and active listening skills to build trust and enhance customer relationships.
• Clearly communicated product features, benefits, and service options, helping customers make informed decisions.
• Managed escalations from dissatisfied customers, collaborating with management to deliver timely and effective resolutions while upholding brand reputation.
• Investigated and efficiently resolved customer inquiries and complaints, ensuring a seamless support experience.
• Provided comprehensive customer support for billing inquiries, order processing, and technical troubleshooting for Verizon clients.
• Assisted a high volume of customers daily with professionalism and a strong focus on customer satisfaction.

I worked at CGS, supporting two major clients: Verizon and Yahoo. While based in Brașov, I was part of the Yahoo team, assisting customers from the UK and the United States with account-related inquiries.

Key Responsibilities & Achievements:

• Managed high-stress situations and escalations with professionalism, ensuring positive customer interactions even in challenging scenarios.
• Assisted Yahoo members in regaining access to their email accounts, ensuring password recovery and account security.
• Maintained clear and professional communication during troubleshooting procedures, ensuring customers understood the steps taken to resolve their issues.
• Provided personalized support to customers, enhancing overall satisfaction and user experience.
• Managed account security issues, often handling cases of compromised accounts by guiding users through recovery steps and recommending security enhancements, including antivirus solutions.
• Diagnosed and resolved hardware, software, and network-related issues, ensuring seamless account access and system functionality.
• Monitored system performance to proactively identify and address potential technical issues.
• Installed, configured, and maintained computer systems and network connections, ensuring optimal functionality.
• Support Tools: Salesforce
• IT & Security: Troubleshooting, network maintenance, malware removal.

Worked as a Financial Advisor at OVB while pursuing my studies. Although I couldn’t dedicate my full time to this role, I still gained valuable experience, including the following:

• Provided personalized financial guidance and investment recommendations, enhancing client satisfaction and long-term financial security.
• Assisted clients during major life events, such as retirement planning and wealth transfers, ensuring financial stability throughout transitional periods.
• Collaborated with team members to develop strategic financial solutions, optimizing client portfolios while mitigating potential risks.
• Delivered tailored financial advice, recommending investment products and services aligned with each client’s unique financial goals and needs.