Leonard Muggridge
Portland
Summary
At Wiseman's Sales & Service, I excelled as a Service Manager, leveraging my problem-solving skills and positive attitude to enhance customer satisfaction and streamline operations. I led a team to reduce service downtime by proactively addressing issues, achieving significant improvements in workflow and safety. My approach to customer service and technical troubleshooting fostered trust and loyalty, driving business success.
Overview
29
29
years of professional experience
Work History
Service Manager
Wiseman's Sales & Service
05.1996 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Education
Small Equipment Technician - Mechanical
College of The North Atlantic
Placentia, NL02.1996
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Time management
- Quality assurance
- Workplace safety
- Crew leadership
- Service scheduling
- Employee supervision
- Estimating and quoting
- Technical troubleshooting
Languages
English
Additional Information
Forklift training
Class 9 air brake endorsement
Warehouse experience
Journey person technician
Experience in shipping & receiving freight
Inventory control
Chainsaw & Brushsaw experience
GPS knowledge & experience
Licensed Guide
Timeline
Service Manager
Wiseman's Sales & Service
05.1996 - Current
Small Equipment Technician - Mechanical
College of The North Atlantic
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