Leon Mathijssen

Market Analysis: Proactively identify and analyze trends in the markets you oversee to inform strategic decisions.

Revenue Growth: Develop strategies to increase turnover through both the expansion of business with existing customers and the acquisition of new clients.
Account Management: Maintain and optimize collaboration with existing customers through professional account management practices.
Sales Promotion: Design and implement promotions and incentives to stimulate sales.
Training and Information: Conduct training and informational sessions for travel agents and Travel Management Companies/Tour operators.
Brand Awareness: Conduct office visits to travel agencies to enhance brand awareness of Hertz products. These visits also serve as valuable opportunities to increase revenue, gather insights for product development and to gauge customer satisfaction.
Continuous Monitoring: Conduct constant analysis of pricing, booking systems, fleet availability, and terms and conditions.
New Distribution Channels: Explore and develop opportunities within new distribution channels.
New customers: Explore and develop opportunities with new customers.
Trade Fairs and Events: Participate in both national and international trade fairs and events to represent the company and foster business relationships.
Performance Review Meetings: Hold regular review meetings with Travel Management Companies and Tour Operators to discuss business results and address any challenges.
Collaborative Marketing Planning: Work jointly with TMCs to formulate an annual marketing plan, aligned with the budget, to ensure strategic and effective activities that yield the most beneficial return on investment.

• Responsible for overall business operations
• Host
• Point of contact for both guests and suppliers
• Execution and monitoring of the business plan and policy plan
• Overseeing and driving revenue growth, organizing and managing parties, meetings, and events
• Purchasing policy, ensuring at least a 75% margin on products
• Generating sales campaigns
• Built a large (loyal) customer base with excellent reviews on multimedia platforms such as Facebook, Google, and Tripadvisor
• Contract management
• Implemented effective inventory management systems to minimize waste and control food costs.
• Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
• Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Maintained positive relationships with local community and government officials.

• Maximization of customer retention and revenue
• Revenue responsibility for a client portfolio exceeding €20 million,
• Development and execution of business plans for clients
• Advisory role to Travel Managers
• Expanding existing client relationships (broadening DMU); identifying new business opportunities for clients
• Communication across various client levels
• Payment systems in financial services: MobileXpense, American Express V-Payment, AirPlus
• Selling and implementing online systems: including AETM Enterprise, Business Online, Concur, KDS, Cytric, Onesto
• Budgeting
• Advising and guiding customer programs and corporate policies
• Preferred supplier contracting and advisory (Car, Air, Hotel, etc.)
• Identifying new local and global processes and technologies
• Re-tender processes
• Implementations: Formulating, developing, and implementing commercial plans for Account Management and Business Improvement
• Monitoring Service Level Agreements, program performance, financial data, and management data; reporting in CRM systems
• Implementation management
• Contract management

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Managing a team of 15 employees
• Point of contact for suppliers (airlines, hotels, etc.) for contract negotiations and progress discussions
• Travel Coordinator (Industry Relations)
• Project Management and Implementation Management
• Acting Unit Manager
• Coach and internship supervisor
• Discussion partner for ING Management
• VIP desk coordination for the Executive Board and Supervisory Board of ING

• Providing task-oriented leadership to three branch employees
• Planning, coordinating, and distributing work activities
• Coaching employees
• Implementing procedures for sick leave management
• Conducting intake interviews and matching supply with demand
• Establishing local pricing policies
• Preparing and negotiating proposals
• Monitoring and controlling the performance of temporary workers and branch employees
• Developing local sales and purchasing plans (action plans)
• Conducting sales conversations with prospects
• Performing telephone acquisition
• Building and maintaining a client network, including complaint handling
• Periodic customer visits

• Manager of two branches, achieving the highest national revenue
• Leading a team of five sales employees
• Preparing the annual budget (revenue and expenses)
• Anticipating (local) market and competition developments
• Personnel management, including recruitment and selection
• Conducting performance and appraisal interviews
• Handling customer complaints
• Training and coaching employees
• Ensuring the internal and external appearance of the store
• Creating and managing work schedules and vacation registrations