Leness Ollivier - van Kraayenburg
Zeist, Utrecht
Summary
Dynamic individual with hands-on experience in B2B Sales and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
B2B Sales Manager
AMS
02.2024 - 07.2024
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Head of Customer Support
Revix
02.2021 - 09.2023
- Led and managed the Customer Support team, provided training, conducted quality control, assisted with escalated customer issues, and managed daily projects.
- Acted as a customer advocate within the organization, driving improvements in processes and product offerings based on direct feedback from clientele and support team insights.
- Managed vendor relationships to secure optimal resources for enhancing customer experience with available tools and technologies.
- Enhanced customer satisfaction by implementing new support strategies and streamlining communication processes.
- Ensured compliance with industry standards and regulations while maintaining an exceptional level of service quality across all channels of support delivery.
Sales & Retail Manager
Dufry International
08.2019 - 01.2021
- Managed a team, handled internal and external communication, planned events, managed inventory, and provided training.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail & Jewellery Specialist
Starboard International for Celebrity Cruises and Holland America Line
09.2017 - 08.2019
- Achieved sales targets, managed inventory, provided excellent customer service, and trained new staff.
Sales & Marketing Coordinator
LPB Publishing
08.2015 - 09.2017
- Built relationships with suppliers, managed advertising, reported sales, and organized events.
- Exceeded quarterly sales targets consistently by utilizing proven closing techniques during negotiations with potential clients.
- Strengthened client relationships with regular follow-ups, ensuring timely renewals and upselling opportunities.
- Established long-term partnerships with key industry influencers that further strengthened the company's position within the market.
Sales & Exhibition Coordinator
The SA Wedding Show
03.2015 - 08.2015
- Actively engage with wedding-related businesses (venues, photographers, dressmakers, etc.) to sell exhibition spaces, ensuring a diverse and high-quality range of exhibitors.
- Cultivate and nurture strong relationships with both new and returning exhibitors to ensure customer satisfaction, repeat business, and positive word-of-mouth.
- Develop and implement sales strategies to meet or exceed sales targets, including upselling premium booth locations, sponsorships, and advertising opportunities to exhibitors.
Recruitment & Reception Specialist
Square Peg Recruitment
07.2014 - 01.2015
- Managed administration, screened candidates, and conducted interviews.
Sales & Marketing Representative
CTI Education Group
05.2012 - 07.2014
- Built relationships with schools, handled applications, and coordinated marketing events.
Assistant Store Manager
Kingsley Heath
08.2011 - 05.2012
- Trained staff, managed inventory, and assisted customers.
Retail Store Manager
Old Khaki
01.2010 - 08.2011
- Managed store operations, led the team, and handled customer inquiries.
Education
Bachelors of Education -
PUKKE
Potchefstroom, South Africa01.2009
MATRIC -
HTS Witbank
Witbank, South Africa01.2006
Skills
Relationship Building
Sales team training
Staff Management
Sales Presentations
Strategic Planning
Account Management
New Business Development
KPI Tracking
Goals and performance
Leadership Experience
With a proven track record of successfully managing teams in both retail and hospitality settings, I possess exceptional leadership skills that enable me to inspire and motivate staff towards achieving shared goals.
Specialisedsoftware
- Asana
- Crisp
- Micros
- Airtable
- Twilio
- Jira
- Euphoria
- Diverse KYC systems such as Jumio, Sumsub, etc.
Communication Skills
Adept at conveying complex ideas in a clear and concise manner, I possess excellent communication skills that allow me to collaborate effectively with diverse individuals and teams. Focused on accomplish excellence on delivery while creating memorable experiences for my customers/guests.
Personal Information
- Date of Birth: 08/07/88
- Marital Status: Married
References
Available upon request.
Certification
- Get started with ASANA, Coursera - 2024
- Marketing Software Certificate, HubSpot, 2024
- Sales Software Certificate, HubSpot 2024
- Fine Jewelry and Metals certificate, HAL, 2017
Languages
Afrikaans
Native language
English
Proficient
C2
Timeline
B2B Sales Manager
AMS
02.2024 - 07.2024
Head of Customer Support
Revix
02.2021 - 09.2023
Sales & Retail Manager
Dufry International
08.2019 - 01.2021
Retail & Jewellery Specialist
Starboard International for Celebrity Cruises and Holland America Line
09.2017 - 08.2019
Sales & Marketing Coordinator
LPB Publishing
08.2015 - 09.2017
Sales & Exhibition Coordinator
The SA Wedding Show
03.2015 - 08.2015
Recruitment & Reception Specialist
Square Peg Recruitment
07.2014 - 01.2015
Sales & Marketing Representative
CTI Education Group
05.2012 - 07.2014
Assistant Store Manager
Kingsley Heath
08.2011 - 05.2012
Retail Store Manager
Old Khaki
01.2010 - 08.2011
Bachelors of Education -
PUKKE
MATRIC -
HTS Witbank
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