Lena Nemchenko
Alkmaar
Summary
Skilled professional with expertise in customer communication and operation of Tajima and Barudan embroidery machines. Proven ability to work effectively in teams while maintaining attention to detail and resolving conflicts. Recognized for adaptability and quick learning, with a focus on achieving excellence in future career opportunities.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Embroidery Machine Operator
Stitchfield
2023.06 - 2025.12
- Managed the full embroidery process from setup to quality control, ensuring accurate logo placement and consistent production quality
- Configured embroidery machines and prepared necessary thread colors
- Determined precise logo placement and ensured quality control throughout production
- Maintained production documentation and adjusted machines when technical issues occurred
Customer Support Representative
2021.01 - 2022.02
- Processing incoming inquiries, making outgoing calls
- Responding to emails, chats, and messages
- Coaching junior staff member
- Creating interest in goods and services
- Resolving complaints and minimizing negative experience
Kindergarten teacher
2020.02 - 2021.09
- Providing attentive care and supervision for children in kindergarten
- Conducting various types of activities
- Creating an atmosphere that promotes conflict-free communication between kids
- Developing children’s self-service skills
- Resolving conflicts, showing restraint and tact with children and their parents
Education
Bachelor’s degree - Special Education (Deaf and Hard of Hearing)
National Pedagogical Dragomanov University
Kyiv 2018.08 - 2021.06
Skills
- Customer communication
- Tajima & Barudan embroidery machine operation
- Teamwork
- Attention to details
- Conflict resolution
- Adaptability & Quick learning
Languages
Ukrainian
Native
English
Advanced
Dutch
Elementary
Timeline
Embroidery Machine Operator
Stitchfield
2023.06 - 2025.12
Customer Support Representative
2021.01 - 2022.02
Kindergarten teacher
2020.02 - 2021.09
Bachelor’s degree - Special Education (Deaf and Hard of Hearing)
National Pedagogical Dragomanov University
2018.08 - 2021.06