Football (Soccer)
Leendert Rietveld
________________
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
https://www.linkedin.com/in/leendert-rietveld-2723a2199/
Overview
9
9
years of professional experience
2
2
Languages
Work History
European Customer Account Team Leader
Bet365
Sliema
05.2023 - Current
- Mentored advisors, helping them develop their potential and advance in their careers.
- Guided new and existing staff in understanding bets in popular markets and explaining rules.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Customer Account Advisor (Dutch)
bet365
Sliema
10.2022 - 05.2023
- Participated in continuous professional development opportunities, staying current with best practices and trends in customer account management.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Bartender
Pub10
Gorinchem
12.2019 - 10.2022
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Freelance Field Marketeer
Bibbr
11.2019 - 01.2020
- Proven ability to learn quickly and adapt to new situations.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
Project Assistant
Jord Oil & Gas Systems B.V.
03.2017 - 07.2019
- Detached to Oman for 2 months in 2017 - Detached to Dubai / Sharjah for 1 month in 2017
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
Production / Warehouse Worker
Arie Romijn B.V.
Gorinchem
10.2015 - 03.2017
- Unpacked and repacked items in different quantities and configurations for shipment.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Education
Entrepreneurship Retail MBO 4 - Retail Management
Albeda College
Rotterdam, Netherlands 04.2019 - 2022.04
Junior Account manager MBO 4 -
Koning Willem 1 College
Den Bosch 01.2015 - 2017.04
Skills
MS Office
undefinedPersonal Traits
- Team player
- Adaptive in different working/social environments
- Critical & creative thinking (outside of the box)
- Open-minded
- Eager to learn
Activities
- Skills Heroes 2022, Third place National Ondernemer Retail
- Board member Youth platform Young4waard, 2019, 2022
- Debate team CEO Albeda Spinozaweg, 2019, 2022
- First place in National MBO debate tournament 2020
- Volunteer at SVN Noordeloos, 2018, 2022
- Chairman at Stichting Interkerkelijke Jeugdsociëteit de Korf, 2016, 2018
Accomplishments
- Supervised team of 9 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved procedural difficulties where a procedure was inefficient and contradictory, which led to a delay in customer satisfaction and errors by employees. Due to the documenting and written proposal to adept the procedure a higher customer satisfaction and less errors were achieved.
Interests
Fitness (Gym
Sports
Restaurants & Bars
Esports & video games
Debating
Timeline
European Customer Account Team Leader
Bet365
05.2023 - Current
Customer Account Advisor (Dutch)
bet365
10.2022 - 05.2023
Bartender
Pub10
12.2019 - 10.2022
Freelance Field Marketeer
Bibbr
11.2019 - 01.2020
Entrepreneurship Retail MBO 4 - Retail Management
Albeda College
04.2019 - 2022.04
Project Assistant
Jord Oil & Gas Systems B.V.
03.2017 - 07.2019
Production / Warehouse Worker
Arie Romijn B.V.
10.2015 - 03.2017
Junior Account manager MBO 4 -
Koning Willem 1 College
01.2015 - 2017.04
Similar Profiles
Emily GardnerEmily Gardner
Customer Account Advisor at Bet365Customer Account Advisor at Bet365
Muryel Bruschi SanchesMuryel Bruschi Sanches
Customer Service- Responsible Gambling Team Leader at bet365Customer Service- Responsible Gambling Team Leader at bet365
Laura Peroza GibsonLaura Peroza Gibson
Responsible gambling advisor at bet365Responsible gambling advisor at bet365