Summary
Overview
Work History
Education
Skills
Profile
Affiliations
Certification
Interests
Industries
Timeline
Hi, I’m

Léana Duffus

Enterprise Architect
Linden,GP
Léana Duffus

Summary

With 29 years of diverse experience, I bring a wealth of expertise in enterprise architecture and various other business- and IT topics. My career journey began in the corporate field, evolving through formative roles in management consulting, SAP advisory, transformation leadership and sales management. I have experience in various business environments, leveraging a keen interest in solving complex challenges and adeptly translating strategy into actionable plans. My functional background lies in Logistics and Supply Chain Management, complemented by comprehensive experience in sectors including Banking, Energy & Natural Resources, Manufacturing, and Public Sector. Throughout my career, I've played integral roles such as services executive, enterprise architect and business transformation consultant, consistently delivering value through strategic insights and innovative solutions.

Overview

29
years of professional experience
20

Years of management experience

8

Industries

2
Certificates

Work History

SAP

Head of Training & Adoption Africa
01.2021 - Current

Job overview

  • Direct sales management - go-to-market strategy, demand generation, pipeline and forecast management
  • Channel sales management - guide development and performance of ecosystem for training portfolio resell and -delivery
  • Drive enablement of services- and software sales colleagues to ensure training portfolio is positioned effectively
  • Ensure conversion of bookings into revenue through consumption
  • Liaise with training operations team on training execution topics
  • Liaise with cloud teams on cloud software renewals and other post-sales topics
  • Improve business process for bid management and cash collections

Large Retail Bank

Services Executive
04.2016 - 12.2020

Job overview

  • Led SAP Professional Services team supporting the customer's transformation programme
  • Participation in strategic engagement model, including strategic alliance meetings with customer- and SAP executives, representation of SAP at programme steering committee and transformation board meetings, and key stakeholder management
  • Identification and mitigation of customer's delivery risks, and resolution of escalations
  • Worked closely with software team to drive the S/4 roadmap and progress software opportunities through delivery of proofs of concept, pilots and architectural design services
  • Services opportunity- and contract development
  • Accountability and delivery oversight over all SAP Services engagements, including back-office operations (forecasting, billing invoicing, project profitability, etc.)

SAP

Presales Enterprise Architect
08.2014 - 03.2016

Job overview

  • Derived conceptual architecture designs from customers' strategic imperatives and operating models
  • Compared architecture options for customers during their software acquisition cycle
  • Coordinated customer co-innovation projects, using design thinking methods
  • Develop architecture roadmaps, considering the customer's future state design and relevant SAP software roadmaps
  • Conducted benchmarking surveys and business cases in support of the software acquisition cycle

SAP

Project Manager, Airline Company
04.2014 - 07.2014

Job overview

  • Project planning and -charter
  • Project costing and resource mobilisation
  • Scope management
  • Risk and issue management
  • Steering committee representation
  • Liaised with SAP Global Delivery

SAP

Enterprise Architect, Large Retail Bank
11.2013 - 03.2014

Job overview

  • Shared Services operating model analysis
  • Business architecture definition
  • Capability modelling
  • Roadmap development

SAP

Enterprise Architect - Continuous Manufacturer
06.2011 - 10.2013

Job overview

  • Enterprise Architecture team lead
  • Conducted a Health Check on the architectural designs of a large global consolidation programme
  • Conducted a scoping study for the establishment of an Enterprise Architecture capability on a large global consolidation programme
  • Designed and lead the execution of a Business Capability Assessment across all functions of the organisation
  • Strategic analysis (business- and operating model)
  • Designing an EA office and governance
  • Defining the interface between EA and BPM as organisational functions

SAP

Project Manager - Large Retail Bank
02.2011 - 05.2011

Job overview

  • Project set-up and detailed plan
  • Onboarding of consultants
  • Coordination of technical preparations including sandbox
  • Project status tracking
  • Steering committee representation

Rand Merchant Bank

Head of Process
01.2010 - 01.2011

Job overview

  • Led a team of process engineers
  • Established a Process CoE
  • Implemented a Enterprise Architecture repository and standards for process modelling
  • Oversaw delivery of process improvement projects
  • Contributed to the definition of RMB business architecture

SAP

Head of Business Consulting Africa
09.2008 - 12.2009

Job overview

  • Led a team of Business Consultants
  • Managed team utilisation and performance
  • Managed quality of Business Consulting project deliverables
  • Business development activities

SAP

Principal Business Consultant - Logistics Co.
08.2007 - 08.2008

Job overview

  • Led an Enterprise Architecture project
  • Advising the chief enterprise architect of Transnet on topics of strategic nature, including company operating model and value chain
  • Coordinated the implementation of an ARIS modeling office

South African Receiver of Revenue

Process Architecture Manager
09.2004 - 07.2007

Job overview

  • Oversaw reengineering projects, using 6ơ and Lean techniques
  • Facilitated a strategy development process for the department
  • Defined the SARS logical process architecture
  • Managed a team of process architects

Palladium Strategy Consultants

Manager
01.2004 - 08.2004

Job overview

  • Setting up of a consulting firm
  • Business development
  • Opportunity development
  • Bid management

Bentley West Management Consulting

Manager
03.1999 - 12.2003

Job overview

  • Strategic options project for a manufacturer of national interest, requiring rigorous data collection and analysis, international interviews, manufacturing process analysis and a comprehensive economic model that was used to compare various strategic options
  • Delivery of a business blueprint to Blue IQ (Gauteng Provincial Government) for the establishment of a world class inter-modal logistics hub for Gauteng
  • Joint retail banking product design (bank / cellular company)
  • Various other projects in business- and IT strategy
  • Various strategic research projects
  • Consulting Manager

Telkom

Strategic Distribution Manager
03.1997 - 02.1999

Job overview

  • Distribution network modeling project for the optimisation of Telkom's warehouse and distribution network (simulation)
  • Telkom distribution strategy and procedures, including outsourcing decisions, and the implementation of commercial terms and conditions for transport
  • Managed a team of regional distribution managers

Transnet

Senior Business Integrator, Rail Operations
12.1994 - 02.1997

Job overview

  • Samancor, Portnet and Spoornet Agreement on Export Ferro-Metals (consignment tracking, ground rules, process documentation, opportunity cost calculations, data mining, IDEF process modeling
  • Empty Wagon Distribution Decision Support Tool: data mining and analysis of historical activity times, design of supporting database
  • Graphic display tool for Predictable Service Project

Education

University of Stellenbosch
Cape Town

Master of Engineering from Logistics Management
04.2001

University of Pretoria
Pretoria

Bachelor of Engineering from Industrial Engineering
04.2001

Skills

Enterprise Architecture

undefined

Profile

My career started off with four years in corporate positions in engineering, logistics and supply chain management. During this time I also took on my first line management role at the age of 24. I then branched out into management consulting where I spent six years on interesting projects ranging from business strategy and economic feasibility studies, to business process reengineering and IT architecture design. During this time I was exposed to the manufacturing, logistics, professional services and health industries and also performed consulting management duties.

I then spent three years in public sector as a process engineer and process architecture manager. During this time I gained more in-depth knowledge of business process management and -reengineering, and Six Sigma and Lean Manufacturing techniques.

My SAP career started in 2007 and included roles in business transformation consulting, services executive management, presales and sales management. I had various formal and informal management positions during my tenure, looking after teams of between 7 and 20 people. Some of the projects that stand out from my time as customer-facing consultant, are a five-year engagement with a large retail bank as services executive on their core banking transformation journey, and a two-year project as SAP enterprise architect at a global ENR company. I also played project management roles for short projects while in the SAP Services team, and gained experience in various additional industries during my time in Presales. For the past three years, I have been in a sales management position for the SAP training business.

I have the most fun when I am required to break down complex problems into solvable bits, and translating strategy into action. Therefore it was no surprise that, during my time at SAP, I naturally developed an enterprise architecture specialisation. Together with business process management, these are the fields I am very passionate about. I will also consider account management or programme management roles, as I gained sufficient experience during my time at SAP, to fulfill these roles with confidence.

Affiliations

Toastmasters International

PADI International (Master Diver)

Certification

SAP Global Business Transformation Master

Interests

Scuba Diving

Entrepeneurship

Music

Outdoors

Industries

Banking

Manufacturing

Logistics

ENR

Professional Services

Public Sector

Utilities

ICT

Timeline

Head of Training & Adoption Africa

SAP
01.2021 - Current

Services Executive

Large Retail Bank
04.2016 - 12.2020

Presales Enterprise Architect

SAP
08.2014 - 03.2016

Project Manager, Airline Company

SAP
04.2014 - 07.2014

Enterprise Architect, Large Retail Bank

SAP
11.2013 - 03.2014

SAP Global Business Transformation Master

12-2012

Enterprise Architect - Continuous Manufacturer

SAP
06.2011 - 10.2013

Project Manager - Large Retail Bank

SAP
02.2011 - 05.2011

SAPA200 (SAP Architecture)

01-2011

Head of Process

Rand Merchant Bank
01.2010 - 01.2011

Head of Business Consulting Africa

SAP
09.2008 - 12.2009

Principal Business Consultant - Logistics Co.

SAP
08.2007 - 08.2008

Process Architecture Manager

South African Receiver of Revenue
09.2004 - 07.2007

Manager

Palladium Strategy Consultants
01.2004 - 08.2004

University of Stellenbosch

Master of Engineering from Logistics Management
04.2001

University of Pretoria

Bachelor of Engineering from Industrial Engineering
04.2001

Manager

Bentley West Management Consulting
03.1999 - 12.2003

Strategic Distribution Manager

Telkom
03.1997 - 02.1999

Senior Business Integrator, Rail Operations

Transnet
12.1994 - 02.1997
Léana DuffusEnterprise Architect