Layla Al Jayyousi
Utrecht, Netherlands
Summary
Experienced HR and customer service professional specializing in recruitment and talent management.
Proficient in full-cycle recruitment, candidate sourcing, and seamless onboarding processes.
Consistently reduces time-to-hire while enhancing the candidate experience.
Strong communicator and problem solver, thriving in fast-paced, high-pressure environments.
Committed to providing efficient, customer-centric solutions that drive organizational success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Jordan Kuwait Bank
Amman, Jordan
09.2021 - 05.2024
- Managed full-cycle recruitment, encompassing candidate sourcing, screening, and interviewing.
- Coordinated onboarding processes to facilitate integration of new hires into bank culture.
- Delivered outstanding customer service by guiding clients through services like loans and credit cards.
- Resolved customer concerns promptly, collaborating with departments to implement effective solutions.
- Ensured compliance by gathering necessary documentation in partnership with Legal department.
- Acted as primary contact for clients regarding process issues, providing clear resolutions.
- Built strong client relationships that exceeded expectations, enhancing satisfaction and loyalty.
- Analyzed customer data to identify trends, contributing insights for service improvement.
Front Office Internship
Innside Hotel Dresden
Dresden, Germany
09.2018 - 02.2019
- Delivered personalized assistance to hotel guests, addressing needs and inquiries promptly.
- Collaborated with sales and marketing teams to promote hotel services and offers.
- Maintained accurate guest records and reservations using hotel management software.
- Participated in market research to gather insights on customer preferences and competitor offerings.
- Contributed to development of marketing materials and strategies for attracting new guests.
- Supported front office team in enhancing guest satisfaction through attentive service.
- Analyzed guest feedback and survey responses to identify improvement areas and implement solutions.
Education
Bachelor - German/English for Business Communication
German Jordanian University
JodanExchange Semester - International Specialist Communication
Magdeburg-Stendal University of Applied Sciences
GermanySkills
- Active Listening
- Customer Service
- Banking Knowledge
- Legal Compliance
- Customer Relationship Management (CRM)
- Sales Support
- Market Research
- Communication Skills
- Team Collaboration
- Employee Interviews
- Post-Hire Check-ins
- Recruitment Oversight
- Human Resource Information Systems (HRIS)
Personal Information
- Date of Birth: 10/09/96
- Nationality: Jordanian
Languages
Arabic
First Language
English
Advanced (C1)
C1
German
Elementary (A2)
A2
Dutch
Beginner
A1
Timeline
Customer Service Representative
Jordan Kuwait Bank
09.2021 - 05.2024
Front Office Internship
Innside Hotel Dresden
09.2018 - 02.2019
Bachelor - German/English for Business Communication
German Jordanian University
Exchange Semester - International Specialist Communication
Magdeburg-Stendal University of Applied Sciences
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