Laura Pires Landim Sousa

• Ensured customer satisfaction by delivering mail on time with friendly service.
• Delivered parcels in all weather conditions to consistently meet delivery targets.
• Delivered parcels punctually through effective organisation and time management.

• Arranged files to streamline access and retrieval.

Implemented filing system to enhance traceability of documents.

• Communicated with customers in multiple languages to resolve inquiries.

languages to address inquiries.

• Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude.
• Maintained tidy dining area by clearing and resetting tables promptly for new guests.
• Supported opening and closing duties, performing cleaning tasks and preparing dining area for service.