Laura Daniela Mojica Pinzón
Customer Service Representative
Breda
Summary
Experienced professional with excellent interpersonal skills, creative mindset, and proactive approach. Thrives in both independent and team settings, bringing flexibility, leadership, and a results-oriented focus. Eager to learn and confident in sharing knowledge. Approaches every challenge with energy, responsibility, and a commitment to excellence.
Overview
7
7
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
CM.com
05.2024 - Current
- Delivered empathetic, solution-oriented support, increasing customer loyalty and satisfaction.
- Managed high-pressure situations and conflict resolution with professionalism.
- Used multiple CRM systems for internal and external operations.
- Managed merchant onboarding/offboarding and chargeback processes.
- Took initiative in task execution and ensured follow-through by tracking and escalating issues as needed.
Grondsteward (ess)/Self Service Check-in Host
Scarabee Aviation Group
02.2022 - 04.2023
- Assisting passengers with their luggage check-in at the self-checking kiosks at the airport
- Managing and overseeing the self-checking machines
- Identifying, troubleshooting, handling, and reporting issues related to the machines
- Facilitating internal communication with maintenance colleagues and external communication with airlines
Sales Consultant
NO LABEL
01.2021 - 12.2021
- Attending costumers
- Refilling stock
- Receiving transfers
- Processing transfers
- Internal communication
Au-pair
House o Orange
01.2021 - 12.2021
- Cared for a 2-year-old, including feeding, naps, and engaging in creative and educational activities.
- Assisted with light household tasks such as cooking, cleaning, and organizing.
Passenger handling agent
Air Canada
01.2020 - 12.2020
- Handled check-ins and travel document verification, promoted additional services, and supported baggage claims and customer complaints.
- Managed sales reports and cash desk closing using Excel.
- Informed passengers of airline policies and procedures.
- Proficient in Amadeus for bookings, fare searches, ticketing, itinerary changes, and special requests.
Passenger handling agent
Air France-KLM
11.2018 - 11.2019
- Managed passenger check-in, document verification, luggage checks, and upselling of services.
- Handled baggage claims, customer complaints, and assisted affected passengers.
- Led team briefings, provided flight updates, and maintained shift reports.
- Prepared daily flight statistics and managed sales reports and cash desk closing in Excel.
- Proficient in Amadeus for bookings, fare searches, ticketing, itinerary changes, and special requests.
Airport Operations Assistant (Internship/Training)
KLM
05.2018 - 11.2018
- Welcomed and assisted passengers in the airport lobby and check-in areas.
- Supported baggage claim processes and customer service tasks.
- Practiced using the Amadeus global check-in system.
- Attended team meetings and maintained organized, up-to-date documentation.
Education
MBO 4 - Associate Degree in Airline Service Management
Politécnico Grancolombiano
Bogotá, Colombia 04.2001 - 03.2019
Skills
- Amadeus
- Microsoft Excel
- Microsoft Word
- Time management
- Problem resolution
- Critical thinking
- Task prioritization
Websites
Personal Information
- Place of Birth: Bogotá
- Date of Birth: 08/15/98
- Gender: Female
- Nationality: Colombian
Certification
Dutch B1
Timeline
Dutch B1
11-2024
Customer Service Representative
CM.com
05.2024 - Current
Grondsteward (ess)/Self Service Check-in Host
Scarabee Aviation Group
02.2022 - 04.2023
Sales Consultant
NO LABEL
01.2021 - 12.2021
Au-pair
House o Orange
01.2021 - 12.2021
Passenger handling agent
Air Canada
01.2020 - 12.2020
Passenger handling agent
Air France-KLM
11.2018 - 11.2019
Airport Operations Assistant (Internship/Training)
KLM
05.2018 - 11.2018
Amadeus/Sabre
03-2017
MBO 4 - Associate Degree in Airline Service Management
Politécnico Grancolombiano
04.2001 - 03.2019
Similar Profiles
Alex DujmovicAlex Dujmovic
Logistics Material Handler at Ellis Enterprises B.V. Valvoline GlobalLogistics Material Handler at Ellis Enterprises B.V. Valvoline Global
Yordan OvcharovYordan Ovcharov
E@I Technician at TecLineE@I Technician at TecLine
Wong Po KiuWong Po Kiu
NA at AFSNA at AFS