Lasse Van der Leek
IT Professional
Landgraaf,Limburg
Summary
Since a young age, my fascination with technology and its boundless possibilities has been a driving force in my life. Over the years, I've dedicated myself to a range of studies and courses, focusing on honing my expertise in the field of ICT. Complementing my academic pursuits, I've actively sought out opportunities to gain practical experience with diverse companies.
Despite having already acquired a significant wealth of knowledge and practical know-how, I firmly believe that there is always more to learn and explore. As a result, my passion and enthusiasm continue to fuel my commitment to ongoing education and skill development. My goal is to continually expand my expertise and enhance my abilities in the ever-evolving world of technology.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
5
5
Certificates
2
2
Languages
Work History
IT Consultant
KIOTA
Beek
05.2023 - Current
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Created service level agreement for IT operational functions and help desk operations.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
Founder
AuroraEdge
Heerlen
08.2023 - Current
- Created organization's mission and vision statements for use by employees.
- Created and monitored promotional approaches to increase sales and profit levels.
- Defined company roles and responsibilities to establish and enhance processes.
- Represented organization at industry conferences and events.
IT Manager
SnowSpirit
Landgraaf
12.2019 - 08.2023
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Oversaw IT department operations and training.
- Guided organizational technology strategy and roadmaps.
- Updated customers and senior leaders on progress and roadblocks.
Voice Engineer (consultancy project)
Berden
Heerlen
06.2023 - 08.2023
- Assessed facilities to determine capacity and needs for telecommunications systems.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Used ticketing systems to manage and process support actions and requests.
Trainee, Voice Engineer
VodafoneZiggo
Maastricht
01.2022 - 01.2023
- Installed and maintained systems and analyzed users' needs.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Resolved problems, improved operations and provided exceptional service.
Sales Advisor
Amac
Sittard
12.2022 - 01.2023
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Demonstrated features, answered questions and offered solutions.
Apple Specialist
SAH
Maastricht
10.2022 - 01.2023
- Resolved service and technical problems for customers by asking clear and specific questions.
- Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
- Managed call flow to respond to technical support needs of customers.
IT Tutor
Superprof
Online
02.2021 - 10.2022
- Monitored student progress and provided feedback and support.
- Conducted review sessions to help students prepare for tests.
- Issued reports updating students, parents and teachers on student progress.
- Created personalized lesson plans to meet needs of diverse learners.
- Conducted tutoring sessions at schools, homes and public spaces.
Trainee, IT Support
Vista College
Heerlen
08.2020 - 01.2021
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Documented support interactions for future reference.
- Configured hardware and granted system permissions to new employees.
Trainee, IT Help Desk Agent
Vista College
Heerlen
08.2019 - 01.2020
- Configured hardware, devices, and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Trainee, IT Service Desk Agent
Arcus College
Heerlen
02.2018 - 07.2018
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - IT & Business
Fontys
Eindhoven 09.2023 - 06.2027
HBO Program - Criminology
LOI
Online 12.2022 - 12.2023
MBO 4 - Expert IT Systems And Devices
Vista College
Heerlen 08.2021 - 04.2023
MBO 3 - ICT Management
Vista College
Heerlen 08.2018 - 06.2021
MBO 2 - ICT Employee
Arcus College
Heerlen 08.2017 - 08.2018
Certification
PRINCE2 Foundation
Skills
Operations management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Bachelor of Science - IT & Business
Fontys
09.2023 - 06.2027
PRINCE2 Foundation
09-2023
Founder
AuroraEdge
08.2023 - Current
Voice Engineer (consultancy project)
Berden
06.2023 - 08.2023
IT Consultant
KIOTA
05.2023 - Current
Oracle Cloud Infrastructure Foundations
04-2023
Docker for Data Scientists
04-2023
HBO Program - Criminology
LOI
12.2022 - 12.2023
Sales Advisor
Amac
12.2022 - 01.2023
Apple Specialist
SAH
10.2022 - 01.2023
Trainee, Voice Engineer
VodafoneZiggo
01.2022 - 01.2023
MBO 4 - Expert IT Systems And Devices
Vista College
08.2021 - 04.2023
Ethical Hacking
07-2021
IT Tutor
Superprof
02.2021 - 10.2022
Trainee, IT Support
Vista College
08.2020 - 01.2021
Python
01-2020
IT Manager
SnowSpirit
12.2019 - 08.2023
Trainee, IT Help Desk Agent
Vista College
08.2019 - 01.2020
MBO 3 - ICT Management
Vista College
08.2018 - 06.2021
Trainee, IT Service Desk Agent
Arcus College
02.2018 - 07.2018
MBO 2 - ICT Employee
Arcus College
08.2017 - 08.2018
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