Lareine Xu
Rotterdam
Profielschets
Customer-focused Sales Support and Key Account professional with experience supporting international B2B customers across Europe. Skilled in sales administration, order management, customer relationship management and logistics coordination, with a proven ability to manage the complete order lifecycle from quotation to delivery. Experienced in handling customer enquiries, resolving complaints, processing invoices and credit notes, and collaborating with cross-functional teams to ensure excellent customer service. Fluent in Mandarin, English and French with international academic experience in France and the United Kingdom.
Overzicht
4
4
years of post-secondary education
6
6
years of professional experience
Werkervaring
Key Account Executive | Sales Support Specialist
Seine Holland B.V.
Amsterdam
2024.02 - 2026.07
- Manage the end-to-end order process for international B2B customers, from quotation and order confirmation to delivery and after-sales support.
- Prepare quotations, process purchase orders, issue invoices and credit notes.
- Coordinate closely with logistics, warehouse and internal departments.
- Monitor shipment status and provide proactive updates.
- Manage 115+ international customer accounts across Central and Southern Europe, maintaining 30–50 active customers.
- Act as the main point of contact for customer enquiries.
- Build long-term relationships.
- Investigate complaints and coordinate solutions.
- Follow up overdue invoices.
- Maintain records using Odoo CRM.
- Analyse sales using Metabase.
- Develop new opportunities through trade fairs, research and visits.
- Support expansion across Europe.
- Managed 115+ B2B accounts.
- Monthly sales target >€230,000, achieving 70–100%.
Trader
Bfuturist
Rotterdam
2023.08 - 2023.09
- Rapidly acquire in-depth industry knowledge of wholesale and commodity trading, focusing on cosmetics and perfumes, and apply it proactively in business development endeavors.
- Contribute to building new business networks and accounts within Chinese market.
- Source high-demand products and expand regional trading networks under expert guidance.
- Establish solid portfolios of suppliers and clients in my trading market.
- Work relentlessly to expand market share and presence in China, focusing on parallel trading and achieving targeted margins.
- Monitored market trends and developed strategies to capitalize on potential opportunities.
Sales Assistance
Everpro Insurance Brokers
Beijing
2021.05 - 2022.09
- Assisting insurance brokers in creating exclusive financial protection plans for their clients.
- Designing questionnaires to be used to get information about clients and based on that information to understand needs of clients.
- Quickly learning knowledge of financial products, customizing plan and assisting clients to operate it on their mobile phones.
- Assisting insurance brokers to close 10 deals per month 200,000RMB per deal.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Gathered and prepared sales materials in preparation for sales meetings.
Sales Consultant
Swarovski
Beijing
2020.10 - 2021.05
- Delivered premium customer service in a luxury retail environment.
- Assisted customers with personalised product recommendations and styling advice.
- Processed daily sales transactions and maintained accurate inventory through SKU management.
- Managed store opening and closing procedures.
- Maintained visual merchandising standards and supported promotional campaigns.
- Contributed to customer retention through professional service and relationship building.
Opleidingen
MSc - Fashion Management
University of Southampton
2019.01 - 2020.01
Bachelor - Economics & Management
Université de Franche-Comté
2015.01 - 2018.01
Vaardigheden
- Sales Administration
- Order Processing
- Order Management
- Customer Service
- Customer Relationship Management
- Key Account Management
- Quotations
- Invoice Administration
- Credit Notes
- Complaint Resolution
- Logistics Coordination
- Sales Coordination
- International B2B Sales
- SAP
- Odoo CRM
- Metabase
- Microsoft Excel
- Microsoft Office
- Strategic Account Management
- International Business Development
- Cross-functional Collaboration
Prestaties
- Managed over 115 international B2B customer accounts
- Maintained long-term relationships with strategic distributors across Europe
- Achieved 70–100% of monthly sales targets exceeding €230K
- Coordinated complete order lifecycle from quotation through delivery
- Resolved complex customer complaints while maintaining customer satisfaction
- Developed new business through exhibitions and international client visits
LANGUAGES
Engels
Eerste taal
Mandarin
Bijna eerstetaalniveau
English
Gevorderd
French
Vergevorderd
Aangepast
- International B2B Sales Support
- Order Processing & Sales Administration
- Customer Relationship Management
- Complaint Resolution & After-sales Support
- Logistics & Supply Chain Coordination
- Strategic Account Management
- International Business Development
- Cross-functional Collaboration
Tijdlijn
Key Account Executive | Sales Support Specialist
Seine Holland B.V.
2024.02 - 2026.07
Trader
Bfuturist
2023.08 - 2023.09
Sales Assistance
Everpro Insurance Brokers
2021.05 - 2022.09
Sales Consultant
Swarovski
2020.10 - 2021.05
MSc - Fashion Management
University of Southampton
2019.01 - 2020.01
Bachelor - Economics & Management
Université de Franche-Comté
2015.01 - 2018.01