La'Mon Hooper
Grand Prairie
Summary
Achieved high levels of patient satisfaction through effective advocacy and support in care coordination. Enhanced intake processes by implementing efficient data entry and record management practices. Elevated communication standards with providers and healthcare teams to ensure seamless patient experiences.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Remote Patient Monitoring Specialist
Nsight Health
01.2025 - Current
- Conduct outbound communication with patients regarding remote monitoring programs and healthcare services.
- Educate patients on monitoring equipment, program expectations, and participation requirements.
- Monitor patient data and coordinate communication with providers when intervention is needed.
- Maintain accurate documentation and patient records within electronic health systems.
- Provide compassionate support and address patient concerns to improve engagement and satisfaction.
Clinical Coordinator
Paradigm
Remote
02.2023 - 12.2024
- Supported company mission and service standards while delivering professional, patient-centered clinical support.
- Collaborated with case managers, providers, and internal teams to ensure timely communication and resolution of case-related issues.
- Performed clinical review, documentation, and case analysis using evidence-based guidelines to support care decisions.
- Managed assigned caseloads independently while meeting documentation, timeliness, and compliance requirements.
- Participated in quality assurance and process improvement initiatives to identify clinical and operational gaps.
- Researched medical information and utilized system tools to support accurate case evaluation and decision-making.
- Identified and escalated quality, compliance, and risk concerns to clinical leadership.
- Assisted with onboarding and precepting new staff and participated in on-call coverage as needed.
Care Coordinator / Quality Assurance Specialist
Chronic Care Management
12.2020 - 01.2023
- Served as a primary point of contact for patients and families.
- Conducted patient outreach calls and coordinated ongoing healthcare services.
- Developed and monitored individualized care plans.
- Educated patients regarding medications, treatment plans, and available resources.
- Maintained detailed patient records and ensured compliance with organizational standards.
Licensed Vocational Nurse
CareNow
04.2018 - 12.2020
- Delivered exceptional patient-centered service in a fast-paced healthcare environment.
- Collected patient information and supported intake processes.
- Addressed patient questions and concerns while ensuring a positive experience.
- Maintained accurate documentation and coordinated communication with providers.
Licensed Vocational Nurse
Nurses Unlimited
06.2011 - 03.2018
- Coordinated care and provided education for patients and families.
- Built strong relationships through effective communication and compassionate service.
- Maintained detailed records and collaborated with multidisciplinary healthcare teams.
- Advocated for patient needs and assisted with care planning.
Education
Licensed Vocational Nursing - Some College
Concorde Career College
Grand Prairie, TXSkills
- Assisted with patient intake and enrollment processes
- Conducted outbound calls to follow up with patients
- Provided customer service support to patients and families
- Acted as a patient advocate in resolving concerns
- Coordinated care among healthcare providers and patients
- Executed remote work tasks efficiently
- Performed data entry accurately and promptly
- Utilized Microsoft Office for documentation and reporting
- Managed electronic health records using Epic
- Organized documentation and maintained record management systems
- Educated patients on their health and treatment plans
- Contributed to quality assurance initiatives
- Maintained HIPAA compliance in all patient interactions
- Handled high-volume calls with professionalism
- Applied effective time management strategies
- Resolved problems to enhance patient satisfaction
Certification
- LVN/LPN – Texas
- Compact State Nurse License
- BLS
- CPR
- AED
Timeline
Remote Patient Monitoring Specialist
Nsight Health
01.2025 - Current
Clinical Coordinator
Paradigm
02.2023 - 12.2024
Care Coordinator / Quality Assurance Specialist
Chronic Care Management
12.2020 - 01.2023
Licensed Vocational Nurse
CareNow
04.2018 - 12.2020
Licensed Vocational Nurse
Nurses Unlimited
06.2011 - 03.2018
Licensed Vocational Nursing - Some College
Concorde Career College