Lameck Mwoyounazvo
Harrogate
Summary
Proven leader with strong interpersonal skills focused on enhancing team collaboration. Established customer relationships that increased repeat business significantly. Utilized problem-solving expertise to boost operational efficiency and improve service quality.
Overview
11
11
years of professional experience
Work History
Bar Supervisor
Oakdale Golf Course
Harrogate, North Yorkshire
06.2025 - Current
- Assisted in resolving escalated customer complaints to foster loyalty.
- Maintained consistency in dining room appearance and quality of food and beverage service.
- Supported monitoring and upkeep of restaurant sanitation and equipment.
- Delegate responsibilities to team members for smooth service operations.
- Oversaw activities of associates on the floor, ensuring professional and friendly interaction with guests.
- Followed unit and company alcohol service policies and procedures.
- Communicated daily with house manager about special events and house counts.
HEAD WAITER
Doubletree Harrogate Majestic and Spa
Harrogate, North Yorkshire
02.2022 - 06.2025
- Assisted with planning and executing special events.
- Supported food distribution by ensuring accurate delivery to patrons and appropriate portion sizes.
- Checked in with patrons to gauge satisfaction with meals and resolved any issues.
Waiter
Lanzerac Hotel and Spa
Cape Town
01.2015 - 10.2022
- Delivered meals and drinks to customers with attention to detail to support timely service.
- Aided in increasing check sizes through promotion of premium wines and appetizers.
- Assisted team members to ensure smooth operations during service.
- Upheld hygiene standards to maintain compliance with regulations.
- Supported colleagues during peak hours by collaborating effectively in a busy environment.
- Greeted customers, addressed queries, and took drink orders promptly.
- Provided immediate seating assistance to new customers.
Education
Diploma - Hotel Operations and Management [graduating April 2027]
Cambridge International College
04-2026
certificate - Luxury Hospitality Standards -Benchmarks
Lobster Ink
01-2016
Undergraduate Degree - International Studies
University of Stellenbosch
01-2013
Skills
- Customer service excellence
- Staff supervision
- Communication skills
- Problem-solving and conflict resolution
- Organizational skills
- Attention to detail
- Sales achievement
References
- William Bird, DoubleTree Harrogate Majestic and Spa, 07804485050, William.Bird@doubletree-harrogate.co.uk
- Tiran Lategan, Lanzerac Hotel and Spa, Cape Town, South Africa, 0027713085612
Timeline
Bar Supervisor
Oakdale Golf Course
06.2025 - Current
HEAD WAITER
Doubletree Harrogate Majestic and Spa
02.2022 - 06.2025
Waiter
Lanzerac Hotel and Spa
01.2015 - 10.2022
Diploma - Hotel Operations and Management [graduating April 2027]
Cambridge International College
certificate - Luxury Hospitality Standards -Benchmarks
Lobster Ink
Undergraduate Degree - International Studies
University of Stellenbosch