Lakshmi Saseendran
Data Analysts
Netherlands
Summary
Accomplished System Admin at Green Palm Consultancy, adept in enhancing operational efficiency and client satisfaction through expert PLM solutions and robust data analysis. Leveraged problem-solving and analytical skills to drive improvements and mentor teams. Achieved significant advancements in process optimization and decision-making accuracy, demonstrating a strong blend of technical and interpersonal abilities.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Green Palm Consultancy
System Admin
Dubai, Dubai
01.2014 - 01.2018
- Conducted thorough system audits to assess the effectiveness of existing PLM infrastructures, recommending essential upgrades and improvements.
- Collaborated with cross-functional teams to develop comprehensive PLM solutions for clients across various industries.
- Enhanced client satisfaction by providing expert guidance on PLM best practices and software applications.
- Implemented robust reporting mechanisms that provided stakeholders with real-time visibility into project status and progressions for informed decision making.
- Mentored junior team members, fostering a culture of knowledge sharing and professional development within the PLM consulting team.
- Increased operational efficiency by identifying areas for process improvement and proposing cost-effective recommendations.
Data Analyst
Bandyworks LLC
USA , USA
03.2021 - Current
- Performed troubleshooting and diagnosis to extract the missing
scan data files - Store Analytics and Scorecard – identifying and prioritizing issues
and opportunity - Used statistical methods to analyze data and generate useful business reports.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized data visualization tools to effectively communicate business insights.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Enabled more personalized customer experiences by analyzing behavior patterns and preferences.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Proactive responses to customer emails , calls or chats
Operations Executive
Infosys Technologies
Bangalore, Karnataka
08.2010 - 01.2014
- End-to-End operational support services for end users , desktop, hardware accessories and Client
• Applications prepared daily workloads for clients and coordinated the daily allocation of work
• Maintains and supported third party applications including Guest/Employee wireless
• Responsible for Employee Induction training for the account –Both domain based and technologies used
in the business process of the account such as UNIX, Shell scripting, SQL, DBMS concepts etc.
• Provided technical expertise for IT network design, implementation, optimization and upgrade.
• Performed troubleshooting and diagnosis to hardware/software network failures, and provided resolutions
• Functions as a ‘Help Desk’ representative to answer various level of information technology questions from
users demonstrated by monitoring and maintaining request/resolution information.
• Coordinating the management activities and hosting calls regularly with clients to get the list
of tasks to be prioritized and assigning the tasks to our teams and ensure the deliverables are met well
before their expectations
• Taking Responsible for developing credibility and establishing the client relationship, and
communicating with my Team-subordinates.
• Providing access to end users & back end configuration of the application for user interface options as a
Heat cloud administrator
• Reporting of the operations’ outcome on a weekly, monthly and quarterly basis
Education
MBA - Human Resources Management
ICFAI
Bangalore 04.2011 - 10.2013
Bachelor Of Computer Applications - Computer And Information Sciences
Amrita School of Arts And Sciences
Kerala 08.2007 - 05.2010
Skills
Problem-Solving
Excellent Communication
Planning and Coordination and Decision-Making
Active Listening
Critical Thinking
Analytical and Critical Thinking
Dependable and Responsible
Certification
Power BI certification from Skill Nation
Timeline
Power BI certification from Skill Nation
11-2024
Data Analyst
Bandyworks LLC
03.2021 - Current
Green Palm Consultancy
System Admin
01.2014 - 01.2018
MBA - Human Resources Management
ICFAI
04.2011 - 10.2013
Operations Executive
Infosys Technologies
08.2010 - 01.2014
Bachelor Of Computer Applications - Computer And Information Sciences
Amrita School of Arts And Sciences
08.2007 - 05.2010
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