Kyriaki Voulgaroglou
Nieuwegein,UT
Summary
A hard-working, social individual with a client-centric mindset, seeking new challenges that will evolve me and my career.
Overview
4
4
years of professional experience
Work History
Customer Support Technician
Enphase Energy
09.2023 - Current
- Improve customer satisfaction by helping the customers (homeowners) and installers to resolve technical issues as well as supporting installers during commissioning (email or phone)
- Use and maintain the support knowledge base
- Continuously learn and improve PV knowledge
Customer Service Representative
Answear Sp. Zo.o
08.2021 - 09.2023
- Acting as primary point of contact regarding clients' inquiries by handling phone calls, emails and chat
- Liaising with internal and external parties to resolve ongoing and ad-hoc incidents
- Collaborating with developers by correcting potential system/website errors and proposing suggestions to improve the overall user experience.
Customer Service/Sales Specialist
CC Porter Sp. Zo.o
04.2020 - 07.2021
- Performing calls to existing and new customers to confirm their orders and strive to increase their order value (achieved the highest sales volume - +8% YoY - within a group of 4 people)
- Assisting clients with product-related issues
- Communicating with managers to examine potential issues/change of the strategy.
Education
BSc. in Computer Science -
Alexander Technological Institute of Thessaloniki
02.2020
Skills
- Microsoft Office
- SQL
- WordPress
- Salesforce
Languages
Greek
Native language
English
Advanced
C1
Dutch
Beginner
A1
Timeline
Customer Support Technician
Enphase Energy
09.2023 - Current
Customer Service Representative
Answear Sp. Zo.o
08.2021 - 09.2023
Customer Service/Sales Specialist
CC Porter Sp. Zo.o
04.2020 - 07.2021
BSc. in Computer Science -
Alexander Technological Institute of Thessaloniki
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