Kristine Charmaine Ward
Happy Valley Goose Bay,NL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
Client Advisor Business
RBC ROYAL BANK OF CANADA
06.2020 - Current
- Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout branch
- Identify needs and provide tailored financial advice and solutions to clients, when possible, at point of first contact
- Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of partners, or personally fulfill client solutions
- Understand & resolve client concerns, where possible, and be responsible for answering incoming calls and resolving business account inquiries, balancing cash daily and following established procedures if out of balance and uncovering customer’s personal or business needs and referring them to the appropriate staff members (refer credit requests, investments, new accounts etc.)
- Educate & assist clients, especially business clientele with using digital capabilities
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
- Perform business deposits, withdrawals, and bill payments
- Process night deposits, order, ship and prepare Canadian cash for customer pick-up, order and ship foreign exchange currency and process customer service representative chute bags
- Responsible for loading cash in the ATM and unloading ATM deposit and balancing totals
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Process outgoing monetary wires
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Client Advisor
RBC ROYAL BANK OF CANADA,
07.2019 - 06.2020
- Proactively engage with clients in all areas of branch and in community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
- Focus on client education and demonstration, leveraging technology to deliver memorable client experience, drive sales, and retain business
- Respond to client-initiated contact, assisting them with full range of financial transactions
- Actively listen and engage clients in conversation to further understand their individual needs
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to make most of business opportunities and referrals.
Customer Service Representative
SCOTIA BANK
07.2018 - 06.2019
- Administrative and service support to clients
- Perform processing and maintenance of bank products and services
- Assist clients with banking transactions
- Booking appointments
- Unloading and reloading ATM machines
- Processing business deposits
Food Counter Attendant
TIM HORTONS
08.2016 - 05.2019
- Prepared food items in accordance with established recipes and guidelines.
- Entering sales into cash register and collecting/processing payment
- Managed multiple tasks in high-volume environment.
- Maintained clean and organized workspace, ensuring positive experience for customers.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain safe and hygienic food service environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Maintained clean and safe workstation while adhering to all food safety and sanitation regulations.
Engineering Staff
MACRO INDUSTRIAL PACKAGING PRODUCTS CORPORATION
11.2010 - 06.2012
- Planning and scheduling meetings
- Inventory tracking and sending material requests for machine equipment and office supplies
- Managing records of office activities, and business transactions
- Checking of attendance in Engineering Department
- Dealing with queries on phone and email
- Greeting and assisting foreign suppliers and touring them in construction site
Education
Bachelor of Science - Information Technology
AMA COMPUTER COLLEGE
STA. CRUZ LAGUNA, Philippines2015
Associate Degree - Information Technology
LAGUNA STATE POLYTECHNIC UNIVERSITY,
STA. CRUZ LAGUNA, Philippines2010
Skills
Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication, Curiosity, Data Analysis, Digital Literacy, Time Management
Teamwork and Collaboration, Problem-Solving, Time Management, Flexible and Adaptable, Critical Thinking, Calm Under Pressure
Additional Information
MARICEL MACALAGAY
Royal Bank of Canada, HV-GB
Banking Advisor
(709) 899-1337
KRISANDRA VITOR
Royal Bank of Canada, HV-GB
Client Advisor
(709) 899-217-6261
THELMA FIELD
Scotia Bank, Happy Valley Goose Bay
Customer Experience Lead
(709) 897-3020 x 4400
Timeline
Client Advisor Business
RBC ROYAL BANK OF CANADA
06.2020 - Current
Client Advisor
RBC ROYAL BANK OF CANADA,
07.2019 - 06.2020
Customer Service Representative
SCOTIA BANK
07.2018 - 06.2019
Food Counter Attendant
TIM HORTONS
08.2016 - 05.2019
Engineering Staff
MACRO INDUSTRIAL PACKAGING PRODUCTS CORPORATION
11.2010 - 06.2012
Bachelor of Science - Information Technology
AMA COMPUTER COLLEGE
Associate Degree - Information Technology
LAGUNA STATE POLYTECHNIC UNIVERSITY,
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