KRISTEN WILDE-GLEASMAN
Account Manager / Relocation / Immigration Consultant
Schouwweg 35, Wassenaar
Summary
Account Manager / Relocation & Immigration Consultant
Enthusiastic and dedicated Account Manager / Relocation & Immigration Consultant with 20+ years of experience. Eager to contribute to team success through hard work, attention to detail and excellent organization shills. Motivated to further learn, grow and excel in Relocation and Immigration.
Overview
35
35
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
SENIOR RELOCATION CONSUTLANT
RELOCATION CARE
BERGEN OP ZOOM (remote)
10.2016 - 08.2022
- Managed relationships with key accounts and suppliers
- Responsible for facilitation of multiple corporate relocation and immigration programs to ensure successful and timely employee relocation within clients projected budget
- Advised employees and employers on required documents for immigration and relocation, necessary steps need to be taken, and timelines
- Managed immigration processes for clients. Submitted applications to IND, scheduled appointments with appropriate immigration and local authorities
- Built and trained pool of freelance relocation consultant
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork.
- Consistently achieved high level of satisfactory service evaluations from customers while maintaining significant client volume
INDEPENDENT RELOCATION/MANAGEMENT CONSULTANT
Going Orange Relocation Consultancy
Wassenaar
01.2014 - Current
- Providing Relocation/Destination support to relocation companies, relocation professionals, International companies and their expats throughout The Netherlands.
ACCOUNT MANAGER / IMMIGRATION/Senior Relocation Consultant
Cartus B.V
Amsterdam
01.2001 - 01.2014
- Managed relationships with key accounts and suppliers
- Responsible for facilitation of multiple corporate relocation and immigration programs to ensure successful and timely employee relocation within clients projected budget
- Advised employees and employers on required documents for immigration and relocation, necessary steps need to be taken, and timelines
- Managed immigration processes for clients. Submitted applications to IND, scheduled appointments with appropriate immigration and local authorities
- Coordination of 30% tax ruling applications
- Consistently achieved high level of satisfactory service evaluations from customers while maintaining significant client volume
ACCOUNT MANAGER / INTERIM OFFICE MANAGER
Cartus B.V.
Amsterdam
01.2001 - 01.2004
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Facilitated client satisfaction and renewed customer relations to drive growth
- Prepared employment agreements and arranged for new staff to be set up with payroll
- Coordinated training of new staff
- Developed vacation roster to ensure enough staffing coverage during vacation peeks
- Monitored employee sick days, vacation days, renewal of employment contracts, recruiting, and reported directly to CEO of company
- Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels to support operational demands and business objectives
- Ensured office supplies were always in stock
- Responsible for paying monthly salaries, freelance salaries, and credit invoices
- Coordinated and processed sales invoices and accounts receivables.
RELOCATION CONSULTANT
Cartus B.V.
Amsterdam
01.1999 - 01.2001
- Conducted intake meetings with employees for needs analysis
- Prepared program itineraries
- Coordinated with estate agents housing tours
- Accompanied employees on home search
- Negotiated on selected properties on behalf of employees
- Reviewed rental agreements
- Accompany employees to local authorities (IND & Town Hall) for their registration
- Consulted on schooling options in The Netherlands
EXPORT COORDINATOR
Honeywell B.V. European Distribution Center
Amsterdam
01.1998 - 01.1999
- Coordinated exportation of Honeywell products to Honeywell’s distributors in Iceland, Tunisia, Morocco, Saudi Arabia, Kuwait, and Turkey
- Initiated and maintained customer master profiles to correct information and offer consistent service
- Maintained open communication with global locations to facilitate smooth collaboration
- Conducted order entry, customer service as well as customer relationship maintenance
- Coordinated operational functions with purchasing departments, factories, warehouses, customs, and third party freight forwarders
- Analyzed reports for service, inventory, profit, and accounting issues
OPERATIONS COORDINATOR
Graebel Movers International
Chicago
01.1996 - 01.1998
- Coordinated and monitored international moves
- Maintained relationships with international moving companies and relocation companies around the world, as well as with their clients
- Planned and organized airfreight, sea freight, containers, less than container loads, trucks, chassis, and courier logistical functions
- Prepared customs documents and arranged for customs clearance
- Developed pricing quotations for clients, global international mover partners and relocation companies
- Managed accounts payable and profit reports.
Education
STAATSEXAMEN NT2 -
College Voor Toetsen En Examens (CvTE)
Amsterdam, The Netherlands 10.2010 - 12.2010
Intensive German Course
Goethe Institute
Bremen, Germany 04.1995 - 06.1995
Bachelor of Arts - International Studies
De Paul University
Chicago, IL, U.S.A. 09.1992 - 06.1995
International Studies
University of Oregon
Eugene, Oregon, U.S.A. 08.1990 - 06.1992
Skills
Multitasking Abilities
Additional Information
Expatise Academy - Various immigration online courses 2020
Hofstede Insights - Cultural Compas workshop, Bergen op Zoom, The Netherlands 2019
AWVN - Immigration training - Arbeidmigratierecht 2018
FEM - 30% tax ruling workshop Amsterdam, The Netherlands 2013
Expatise - IND MOMI training, Rijswijk, The Netherlands 2013
Primacy Relocation - Time Management, Account Management, Managing Expectations, London, UK 2009
FIDI Course - Management Training for International Moving Companies, Brussels, Belgium 1997
Air Cargo Training - IATA Course, Chicago, IL, U.S.A. 1996
Timeline
SENIOR RELOCATION CONSUTLANT
RELOCATION CARE
10.2016 - 08.2022
INDEPENDENT RELOCATION/MANAGEMENT CONSULTANT
Going Orange Relocation Consultancy
01.2014 - Current
STAATSEXAMEN NT2 -
College Voor Toetsen En Examens (CvTE)
10.2010 - 12.2010
ACCOUNT MANAGER / IMMIGRATION/Senior Relocation Consultant
Cartus B.V
01.2001 - 01.2014
ACCOUNT MANAGER / INTERIM OFFICE MANAGER
Cartus B.V.
01.2001 - 01.2004
RELOCATION CONSULTANT
Cartus B.V.
01.1999 - 01.2001
EXPORT COORDINATOR
Honeywell B.V. European Distribution Center
01.1998 - 01.1999
OPERATIONS COORDINATOR
Graebel Movers International
01.1996 - 01.1998
Intensive German Course
Goethe Institute
04.1995 - 06.1995
Bachelor of Arts - International Studies
De Paul University
09.1992 - 06.1995
International Studies
University of Oregon
08.1990 - 06.1992
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