Kokab Fallahifasih
Rotterdam
Summary
Armed with dual Master’s degrees in Business Economics and Supply Chain Management, I am a dynamic and results-driven professional with expertise in process optimization and supply chain management, including hands-on experience at Medica Europe. Proficient in applying Lean principles to enhance operational efficiency, streamline inventory, and build strong supplier relationships. Extensive background in customer service, with a proven ability to improve satisfaction and drive business success. A strategic team player with excellent negotiation, analytical, and financial skills, eager to leverage these strengths to optimize operations, increase profitability, and support business growth.
Overview
15
15
years of professional experience
Work History
Process Optimization
Medica Europe
04.2024 - 08.2024
- Drove improvements in operational efficiency by identifying areas for process optimization and implementing change management initiatives.
- Offered continuous improvement suggestions by analyzing operational data and providing feedback to management for process optimization.
- Improved overall production rates through effective resource allocation, process optimization, and personnel management strategies.
Supply Chain Planner
Anil Tejarat Hamoon
03.2021 - 07.2023
- Optimized inventory management for reduced stock shortages and improved order fulfillment rates.
- Coordinated cross-functional teams to ensure timely delivery of products and materials to customers.
- Collaborated with sales and marketing teams to align supply chain strategies with customer needs and expectations.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Managed procurement activities, ensuring high-quality materials were purchased at competitive prices.
Procurement Assistant
Anil Tejarat Hamoon
02.2018 - 03.2021
- Reduced purchasing costs with strategic negotiation tactics in collaboration with suppliers, resulting in significant savings for the company.
- Organized meetings between internal stakeholders and suppliers to discuss project requirements, fostering clear communication channels that facilitated successful outcomes.
- Enhanced supplier relations through consistent communication, fostering a positive working relationship and securing better pricing options.
Assistant Sales and Marketing Manager
Paya
10.2014 - 02.2018
- Analyzed market trends, identifying opportunities for product expansion and increased sales.
- Streamlined internal processes by improving communication between departments, resulting in increased efficiency.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- Collaborated with the sales team to achieve monthly targets and improve overall performance.
- Analyzed sales and marketing data for improved strategies.
Customer Service
Bank
05.2009 - 09.2014
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Education
Master of Science - Supply Chain Management
Business School Rotterdam
Nederland, Netherlands09-2023
Skills
- Supply Chain Management
- Process Optimization and Streamlining
- Lean principles
- Warehouse Management
- Inventory Management
- Supplier negotiation
- Power BI
- Office 365
Languages
English
Native language
English
Advanced
C1
Persian
Advanced
C1
Dutch
Elementary
A2
Timeline
Process Optimization
Medica Europe
04.2024 - 08.2024
Supply Chain Planner
Anil Tejarat Hamoon
03.2021 - 07.2023
Procurement Assistant
Anil Tejarat Hamoon
02.2018 - 03.2021
Assistant Sales and Marketing Manager
Paya
10.2014 - 02.2018
Customer Service
Bank
05.2009 - 09.2014
Master of Science - Supply Chain Management
Business School Rotterdam
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