Klára Geffertová
Koninginneweg 16C, Haarlem, 2012GN,
Summary
Student working towards a bachelor degree in Tourism Management at HZ University of Applied Sciences, with a wide range of school/ work and volunteering experiences in Europe and abroad.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
YourSurprise
Zierikzee
11.2020 - Current
- Working on a position of customer service assistant for International market.
- Customer service, sales, usage of the order systems, time management, organizational skills, clear communication skills, problem solving skills, persuasion skills, product knowledge, assisting customers via emails, chats and calls.
Graduation Intern
TUI
Rijswijk, The Netherlands
02.2024 - Current
- Graduation internship at TUI tour operator at the Customer Experience Department - Innovation Team.
- Project 1: Enhancing Customer Satisfaction for TUI Train Holidays Through Data Analysis
- Project 2: Zero Food Waste
Internship Student
Fair Tourism Foundation
09.2023 - 01.2024
- Cooperating with Fair Tourism Foundation on a bachelor thesis regarding CBT KENYA Project, with a focus on socio-cultural aspects of community-based tourism in the indigenous Maasai village in Kenya.
Volunteer
Heat Wave Hot Sauce Expo
London, Ontario, Canada
02.2023 - 02.2023
- Volunteering with event management services.
Internship Student
Chako Zanzibar
Kidichi Kijichi, Zanzibar
06.2022 - 07.2022
- internship at Chako Zanzibar, Zenji Hotel and Zenji Garden Café
- Chako Zanzibar, a guaranteed member of WFTO (World Fair Trade Organization), is a social enterprise specializing primarily in making Zanzibar more sustainable in terms of waste usage and boosting the economy
- Company analyses, problem statements, surveys, change plan, tour development, promotional video, marketing, product development, partnerships
Internship Student
Hotel Alexander, BARDEJOVSKÉ KÚPELE a.s.
Bardejov Spa
05.2021 - 06.2021
- Front office tasks, daily hotel operations.
- Operational processes and implementation, identifying service gaps, company observations, recommendations.
- Business analyses and models.
Student Ambassador
HZ University of Applied Sciences - International Office
Vlissingen, The Netherlands
09.2020 - Current
- Helping potential or new students, answering questions regarding application, student life, or Tourism Management programme.
- Attending ambassadors meetings or events.
- Promoting HZ University of Applied Sciences.
Seller
ALBANO, s.r.o.
Raslavice
2019 - 2020
- Part-time job
Volunteer
Obcianske zdruzenie Podaj Dalej
Presov
2018 - Current
- Charity organization
Volunteer
Slovak Red Cross
Bardejov
01.2018 - Current
Au Pair
Private family
Balbriggan, Ireland
06.2018 - 07.2018
Volunteer, Free Time Animator
Obcianske zdruzenie Mladez 21 storocia Bardejov
Bardejov
01.2012 - 09.2020
- Obcianske zdruzenie Mladez 21.storocia Bardejov
- Voluntary job providing activities for children such as trips, hikes, summer camps, English classes, sport games and other animation programs.
Education
Bachelor of Arts - Tourism Management
HZ University of Applied Sciences
Vlissingen, The NetherlandsExchange Student
Fanshawe College
London, Ontario, CanadaBilingual Secondary Education
Cirkevna Spojena Skola- Gymnazium Sv. Jana Bosca
BardejovPrivate Art School - Dance
Sukromna Zakladna Umelecka Skola Dlhy Rad
BardejovPrimary Education
Spojena Skola Zborov - Zakladna Skola
ZborovSkills
- Ability to work in a team
- Ability to work in multinational and multicultural groups
- Customer service skills
- Sense for details and organization
- Company analyses
- Project coordination
- Problem-solving
- Product innovation
- Time management
- Sustainability
- Driving license AM, B1, B
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Windows Movie Maker
- Movavi Video Editor
Certification
Callan Method Course, ELTA- The School of Spoken English, Dublin, Ireland (Jul 2015 — Aug 2015)
ECDL- European Computer Driving License, Slovak Society for Computer Science (Jan 2019 — Feb 2019)
The Fundamentals of Digital Marketing certification exam, Google Digital Workshop (23 March 2022)
Languages
- Slovak - native speaker
- Czech - highly proficient
- English - highly proficient
- German B1
Hobbies
- socializing, community involvement, charity involvement
- travelling, exploring new countries, organizing and planning events/ trips, creating guidebooks for travelling
- photography and videography for personal purposes
- dance, sports, adventure
Timeline
Graduation Intern
TUI
02.2024 - Current
Internship Student
Fair Tourism Foundation
09.2023 - 01.2024
Volunteer
Heat Wave Hot Sauce Expo
02.2023 - 02.2023
Internship Student
Chako Zanzibar
06.2022 - 07.2022
Internship Student
Hotel Alexander, BARDEJOVSKÉ KÚPELE a.s.
05.2021 - 06.2021
Customer Service Assistant
YourSurprise
11.2020 - Current
Student Ambassador
HZ University of Applied Sciences - International Office
09.2020 - Current
Au Pair
Private family
06.2018 - 07.2018
Volunteer
Slovak Red Cross
01.2018 - Current
Volunteer, Free Time Animator
Obcianske zdruzenie Mladez 21 storocia Bardejov
01.2012 - 09.2020
Seller
ALBANO, s.r.o.
2019 - 2020
Volunteer
Obcianske zdruzenie Podaj Dalej
2018 - Current
Bachelor of Arts - Tourism Management
HZ University of Applied Sciences
Exchange Student
Fanshawe College
Bilingual Secondary Education
Cirkevna Spojena Skola- Gymnazium Sv. Jana Bosca
Private Art School - Dance
Sukromna Zakladna Umelecka Skola Dlhy Rad
Primary Education
Spojena Skola Zborov - Zakladna Skola
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