Klaudja Masha
Summary
Motivated and reliable professional with several years of experience in hospitality, customer service, and administrative support. Skilled in managing busy front desks, coordinating appointments, and providing warm, efficient service in both fast-paced and sensitive environments, including child psychology practices. Known for strong communication, attention to detail, and the ability to create a welcoming atmosphere for clients and colleagues alike. Quick to adapt, a team player, and committed to delivering high-quality service with a positive attitude.
Overview
7
7
years of professional experience
Work History
F&B Supervisor
The Collector Hotel
08.2023 - Current
- Supervised daily operations of the food and beverage department to ensure excellent guest service and smooth workflow.
- Managed and trained front-of-house staff, ensuring high performance, product knowledge, and compliance with hygiene standards.
- Coordinated with kitchen and bar teams to ensure timely food and drink delivery.
- Handled guest complaints professionally to maintain customer satisfaction.
- Monitored service standards and implemented improvements to increase efficiency and quality.
- Supported management in achieving revenue targets and upselling products.
Barista/Bartender Shift Manager
Hilton
12.2022 - 07.2023
- Prepared and served a wide variety of coffee beverages, cocktails, and non-alcoholic drinks in accordance with Hilton brand standards.
- Delivered personalized and high-quality service to guests in a luxury environment.
- Maintained a clean, organized, and well-stocked bar and coffee station at all times.
- Handled opening and closing duties, cash register operations, and daily inventory checks.
- Stayed knowledgeable about drink menus, ingredients, and promotions to upsell effectively.
- Ensured full compliance with hygiene, safety, and alcohol service regulations.
- Participated in regular Hilton training programs to maintain service excellence and product knowledge.
Barista Shift Lead
Lit Espresso
10.2021 - 11.2022
- Prepared and served a wide range of high-quality coffee and tea beverages for students, staff, and visitors.
- Maintained a clean, organized, and welcoming café environment in line with hygiene and university standards.
- Provided friendly and efficient customer service in a high-traffic setting.
- Operated espresso machines and other café equipment with precision and care.
- Worked collaboratively with team members to ensure timely service and a positive atmosphere.
Secretary
Logos & Grafi
03.2018 - 07.2022
- Provided administrative and front-desk support in a professional environment focused on children and families.
- Welcomed children, parents, and caregivers with warmth and discretion, helping create a calm and friendly atmosphere.
- Scheduled and coordinated appointments for multiple psychologists, ensuring efficient time management.
- Handled sensitive client information with strict confidentiality in line with healthcare privacy regulations.
- Managed incoming calls, emails, and inquiries, offering clear communication and compassionate assistance.
- Prepared intake forms, invoices, and appointment reminders with attention to detail.
- Supported psychologists with administrative tasks including report formatting, document translation, and data entry.
- Assisted in organizing therapy materials, assessments, and office supplies.
Education
Bachelor of Arts - Graphic Design
IEK AKMI
Athens, Greece06-2014
Skills
- Excellent customer service and communication
- Strong organizational and multitasking abilities
- Time management and reliability
- Problem-solving and adaptability
- Attention to detail and accuracy
- Team collaboration and leadership support
- Professional and friendly
Languages
English
Bilingual or Proficient (C2)
Greek
Bilingual or Proficient (C2)
Albanian
Bilingual or Proficient (C2)
Timeline
F&B Supervisor
The Collector Hotel
08.2023 - Current
Barista/Bartender Shift Manager
Hilton
12.2022 - 07.2023
Barista Shift Lead
Lit Espresso
10.2021 - 11.2022
Secretary
Logos & Grafi
03.2018 - 07.2022
Bachelor of Arts - Graphic Design
IEK AKMI
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